jw@pan.UUCP (Jamie Watson) (08/11/89)
I received three mail messages from people inside IBM in response to my recent postings in this news group. I am unable to get mail to them despite my best efforts. As this newsgroup seems to be the only reliable way I can get information to them, the following is my response. My apologies to any readers of this group who are upset about the extra bandwidth used by this message. Believe me, I would *love* to carry on conversations like this by private email. Dear Mr. Tims, Yours is at least the third message I have received from people inside IBM in response to various of my postings on the net. In every previous case I have been unable to reply to their mail, because the messages get bounced back to me. Believe me, it is *very* frustrating being on the recieving end of a one-way mail conversation. No, I certainly don't prefer to complain about a problem rather than get it solved. I have put a tremendous amount of my own time into trying to isolate, document, and report problems with AIX. I used to work in software support for the Sun distributor in Switzerland, so I know what is involved in that job, and I know what it takes to report a bug in a way that makes it as easy as possible to duplicate and fix. What I *don't* need is a lot of grief from someone on the other end who has no idea what I have done until now, what kind of relationship I have with my local support engineers, or basically anything else about my situation. I first reported the problem with aixterm when I got a pre-release copy of X 2.1 from IBM in Zuerich. I subsequently received a second pre-release, the full release, and PTF 1721. In every case, I went carefully through the bugs I had previously reported, documented the ones that still existed, and resubmitted bug reports on them. This is *not* what my employers pay me for, I can assure you. When I first received the mail from your friend Erb, I tried to reply by email. Of course, the message bounced back to me again. By the way, in case you don't know it, we get to by for email by the Kb here in Europe, in both directions, so I got to pay for the privelige of trying to corresond with him and failing. As for your response, in my posting to the net I said the following. If anyone can tell me *exactly* what PTF it is that fixes aixterm, and can tell me that they have actually run it with any window manager other than aixwm and seen that the name in the window manager title bar is correct, I will be happy. Your response did not provide me with that information. I have not seen anyone else post the information, either. I heard from someone that there is a new PTF, 1723, for X. I am trying to get that update from IBM Zuerich now. Perhaps I will get lucky and it will fix the problem. I'm not holding my breath. jw