luner@werewolf.cs.wisc.edu (David L. Luner) (11/11/89)
Recently published for distribution to IBM customers: A hot line system as been set up for IBM Software Service customers to help ensure customer expectations are met in a consistent, timely manner. Pat Kearney, vice president of software service in IBM's National Service Division, says, "We want to be the customer's advocate with the support structure so we are providing them with a hot line number for each software service site, in addition to the names and telephone numbers of my service delivery directors and site service managers." The numbers are as follows: OS/2 and AIX 512-823-2001 Hot Line Number Nick Comsudi 512-823-2100 Site Service Manager For assistance in determining the appropriate site (if you are running other IBM software), or after normal hours, contact 1-800-237-5511 and request the duty manager. -- David David Luner IBM Madison 608-273-5243