steve@hpiacla.HP.COM (Steve Witten) (08/05/88)
I went to my dealer yesterday to get a copy of HC 1.2.1. After calling ahead
to verify they had it, I drove down there to get it. After explaining what I
wanted to the salesman that accosted me, I was told that I had to BUY IT.
Since I had gotten both 1.1 and 1.2 from them free of charge, I called Apple
Customer Relations about this. After long time on hold (they were checking on
it), I was told that Apple dealers are independent entities and that they had
no control over their actions but that I should have received the upgrade for
free -- all in all, a pretty wishy-washy explanation. They said that their
dealers were FREE TO CHARGE IF THEY WANTED(!!!!) because they ran their own
businesses.
Was the salesman brain-dead? Has Apple changed its policy on System software
upgrades? Should I write a nasty-gram to the owner of the dealership and never
again take my business there?
Inquring minds want to know...
===============================================================================
Steve Witten steve%hpiacla@hplabs.HP.COM
Industrial Applications Center {ucbvax, hplabs}!hpda!hpdsla!hpiacla!steve
Hewlett-Packard Co. steve@hpiacla
"...I'm no fool! Nosirree!..." -- J. Cricketdan@Apple.COM (Dan Allen) (08/07/88)
In article <950012@hpiacla.HP.COM> steve@hpiacla.HP.COM (Steve Witten) writes: >I went to my dealer yesterday to get a copy of HC 1.2.1. After calling ahead >to verify they had it, I drove down there to get it. After explaining what I >wanted to the salesman that accosted me, I was told that I had to BUY IT. >Since I had gotten both 1.1 and 1.2 from them free of charge, I called Apple >Customer Relations about this. After long time on hold (they were checking on >it), I was told that Apple dealers are independent entities and that they had >no control over their actions but that I should have received the upgrade for >free -- all in all, a pretty wishy-washy explanation. They said that their >dealers were FREE TO CHARGE IF THEY WANTED(!!!!) because they ran their own >businesses. > >Was the salesman brain-dead? Has Apple changed its policy on System software >upgrades? Should I write a nasty-gram to the owner of the dealership and never >again take my business there? > >Inquring minds want to know... > >=============================================================================== >Steve Witten steve%hpiacla@hplabs.HP.COM >Industrial Applications Center {ucbvax, hplabs}!hpda!hpdsla!hpiacla!steve >Hewlett-Packard Co. steve@hpiacla There is no excuse for what this dealer did to you. Please send me the name of the dealer and I will make sure that action is taken. In fact, I'd like to see such dealers be removed from Apple's dealer list. You are entirely right about getting a free upgrade. Send me more particulars about yourself as well and I will make sure you get a free upgrade. Dan Allen HyperCard Team Software Explorer Apple Computer