dennisg@sdcrdcf.UUCP (Dennis E. Griesser) (08/01/85)
In article <222@brl-tgr.ARPA> mcb@LLL-TIS-B.ARPA (Michael C. Berch) writes: >If that's cruddy support, let's have more of it. DAMN STRAIGHT a >dealer ought to cover warranty jobs for units not sold by them. >There's nothing more discouraging than having bought something out of >state, by mail order, or simply at a dealer you don't care to go back >to, and have the second dealer give you a hard time about a warranty >repair because he/she didn't sell it to you. After all, it's the dealer's >use of the Commodore name and logo that gets people into the store in >the first place. In return for that essentially free advertising, the dealer >had better be pretty decent to his manufacturer's customers. > >As far as major toy stores and so forth -- this is what's known as a >market economy. Certainly firms that buy Quantity 10,000 are entitled >to a better price than those who buy Quantity 100? This gives the >buyer an option -- buy at a full-service dealer at a higher price >and get good support, advice, help with installation and training, or >buy at a major discounter and get a low price but nothing else. That's At first, these two paragraphs seem to contradict each other. Then I decided that they just needed some clarification. First you say that any dealer should cover warranty jobs. I agree. Then you say that a buyer should be able to go to a cut-rate dealer that does not offer support, advice, help, or training. I agree. But this does NOT mean that somebody who buys his computer at half-price from some discount joint is entitled to walk into a full-service dealer and demand full, free support. If it's broken, the full-service dealer should fix it (free if under warranty). But hand-holding is out!