art@dinorah.wustl.edu (Arthur B. Smith) (06/21/89)
I posted an earlier version of this before and received no responses.
Anyone from DEC care to comment? Anyone else receiving this sloooow
a response to sprs? Anyone receiving much faster responses?
* * * sigh * * *
Please send responses to art@dinorah.wustl.edu or ...!uunet!wucs1!dinorah!art
==========================================================================
Last update: 15-June-1989
N.B. Number of *'s is days/4 rounded (.5 rounded up)
*********** = days from SPR date to Response date
........... = no response received yet
+++++++++++ = no acknowledgement received yet
>> ### = number of days pending (off the chart)
28-Mar-88 |*********
25-Apr-88 |********************************
25-Apr-88 |********************
25-Apr-88 |********************
26-Apr-88 |********************************
18-May-88 |...............................................................>>393
10-Jun-88 |...............................................................>>370
10-Jun-88 |**************************************
17-Jun-88 |**************
28-Jun-88 |****************
01-Jul-88 |...............................................................>>349
01-Jul-88 |******************
27-Jul-88 |***********
01-Aug-88 |...............................................................>>318
02-Aug-88 |*********************
11-Aug-88 |******************************
15-Aug-88 |******************
30-Aug-88 |*************
31-Aug-88 |****
31-Aug-88 |*******************
14-Sep-88 |**************************************************
04-Oct-88 |................................................................
12-Oct-88 |*****************************************************
25-Oct-88 |****************************************
27-Oct-88 |..........................................................
31-Oct-88 |.........................................................
16-Nov-88 |.....................................................
20-Dec-88 |............................................
20-Dec-88 |............................................
20-Dec-88 |++++++++++++++++++++++++++++++++++++++++++++
23-Jan-89 |++++++++++++++++++++++++++++++++++++
31-Jan-89 |..................................
03-Apr-89 |..................
17-May-89 |.......
18-May-89 |.......
30-May-89 |....
__________+____________________________________________________________________
Days 0 0 0 0 0 1 1 1 1 1 2 2 2 2
0 2 4 6 8 0 2 4 6 8 0 2 4 6
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Months 0 1 2 3 4 5 6 7 8 9grr@cbmvax.UUCP (George Robbins) (06/23/89)
In article <771@dinorah.wustl.edu> art@dinorah.wustl.edu (Arthur B. Smith) writes: > I posted an earlier version of this before and received no responses. > Anyone from DEC care to comment? Anyone else receiving this sloooow > a response to sprs? Anyone receiving much faster responses? Obviously such performance sucks. The problem is that for most purposes SPR's have been obsoleted by Support Center procedures. This leaves them more as a CYA mechanism and excuse for not fixing things than a useful communications mechanism. If DEC wants to benefit they need to both make response more timely and update the concept. It's sad when an SPR isn't "data" but instead a multi-part form with a serial number. In your case, I'd harass your way up from your local sales office until you get some reasonable excuses. There is supposed to be some kind of system (on DEC's part) backing up the SPR's and you should be able to get some accountability. -- George Robbins - now working for, uucp: {uunet|pyramid|rutgers}!cbmvax!grr but no way officially representing arpa: cbmvax!grr@uunet.uu.net Commodore, Engineering Department fone: 215-431-9255 (only by moonlite)