cks@hawkwind.utcs.toronto.edu (Chris Siebenmann) (04/06/91)
Ye Random Person @ DEC writes: | Please send in an appropriately filled in Reader's Comments | page from the back of the section. Ah yes, the wonderfull boasted-about (certainly is in the 'Read Before Installing' thing I just got with RISC Fortran 2.0: "Digital prides itself" etc) Reader's Comments form, so lovingly preaddressed and postage-paid ... in the US. Try again, Digital. [Moral: Small things count.] -- "There are ways of making a 386 PC very useful; installing MS-DOS on it is not one of them." - Pim Zandbergen cks@hawkwind.utcs.toronto.edu ...!{utgpu,utzoo,watmath}!utgpu!cks
diamond@jit345.swstokyo.dec.com (Norman Diamond) (04/08/91)
In article <1991Apr5.173503.16397@jarvis.csri.toronto.edu> cks@hawkwind.utcs.toronto.edu (Chris Siebenmann) writes: >Ye Random Person @ DEC writes: >| Please send in an appropriately filled in Reader's Comments >| page from the back of the section. > Ah yes, the wonderfull boasted-about (certainly is in the 'Read Before >Installing' thing I just got with RISC Fortran 2.0: "Digital prides >itself" etc) Reader's Comments form, so lovingly preaddressed and >postage-paid ... in the US. > Try again, Digital. >[Moral: Small things count.] How could you afford the phone bill to make that posting? If you're really desperate, maybe the company could be persuaded to increase the price of each product by a couple of hundred yen and attach postage stamps to the Reader's Comments forms at the back of the manuals before shipping the products. But I doubt it. (Personal opinion only.) -- Norman Diamond diamond@tkov50.enet.dec.com If this were the company's opinion, I wouldn't be allowed to post it.
cks@hawkwind.utcs.toronto.edu (Chris Siebenmann) (04/09/91)
diamond@jit345.enet@tkou02.enet.dec.com (Norman Diamond) writes: | How could you afford the phone bill to make that posting? I think you misunderstood. The point is not that it costs us some money to respond; the point is that Digital is boasting about its wonderful customer responsiveness and the postage-prepaid response form, only to ignore Canadian customers. Perhaps Canadians are more sensetive to things like this, since almost all US-based companies do it to us. At least they're not as bad as the companies who only give us US-only 1-800 numbers in their ads. -- "The GNU kernel will be orders of magnitude better than either [BSD or SysV], and even now has none of the nitty-gritty kernel details that plague other systems, through the simple and elegant solution of nonexistence." - Roland McGrath cks@hawkwind.utcs.toronto.edu ...!{utgpu,utzoo,watmath}!utgpu!cks
ef1c+@andrew.cmu.edu (Esther Filderman) (04/09/91)
Excerpts from netnews.comp.unix.ultrix: 5-Apr-91 Those Reader's Comments car.. Chris Siebenmann@hawkwin (613) > Ah yes, the wonderfull boasted-about (certainly is in the 'Read Before > Installing' thing I just got with RISC Fortran 2.0: "Digital prides > itself" etc) Reader's Comments form, so lovingly preaddressed and > postage-paid ... in the US. Gee, my favorite card from DEC are all the warranty cards we've gotten with our DECstation 3100s ... in German. Which I, I'm afraid, don't speak. Fortunately, they take warranty info via the 800 number here ... ----------------------------------------- Esther C. Filderman ef1c+@andrew.cmu.edu System Manager Library Automation Mercury Project Carnegie Mellon University They are gardeners and carpenters. They are not tomato men.