tperala@UB.D.UMN.EDU (Tim Perala) (11/17/89)
I think that everybody has a bone to pick with Encore's customer service. Flaming makes you feel better, sorta like popping the little plastic bubbles in packaging material. I doubt that the people at Encore who are in a position to make a difference about how customer service is handled read this list. Maybe I am wrong on this point. If so, they certainly wouldn't be wise to let on at this juncture in time. It is my hope that some people at Encore who *DO* know what is going on technically read this list. It is precisely those people that can help us most. My point is that you really can't expect *ANYONE* at Encore to be forthcoming with information if all they get is a pounding in this media. That is where this thread started, trying to get some reliable information out of them. -- Tim Perala Systems Programmer Information Services University of Minnesota, Duluth (218) 726-6122
jdarcy@pinocchio.encore.com (Jeff d'Arcy) (11/17/89)
tperala@UB.D.UMN.EDU (Tim Perala): > It is my hope that some people at Encore who *DO* know what > is going on technically read this list. It is precisely > those people that can help us most. Well, I have a vague idea what's going on, and I'd be happy to answer any questions people toss my way (within the limits defined by confidential information etc). Unfortunately, I have no answers on matters regarding schedules, support or sales; I'm just an engineer. Jeff d'Arcy OS/Network Software Engineer jdarcy@encore.com Encore has provided the medium, but the message remains my own