C.R.Ritson@newcastle.ac.uk (C.R. Ritson) (12/04/90)
I am the system manager for a pair of Encore Multimaxes, and sometimes have to report bugs, or ask encore for advice. Being on the wrong side of the atlantic for easy phone access (There is no technical Umax4.3 support in the UK, only Umax V) I prefer to use e-mail. I have been asked to use the (new?) call management centre that is on cmc@encore.com. I never get replies from them. Sometimes the message has obviously been passed on to a technical support person so I get a reply. What I would also like to see is an acknowlegement straight from the CMC, giving me the call number and some indication of the priority that has been assigned to it. That way if I am still waiting a week later, I can chase up the problem. Does anybody else get a quick responce from cmc@encore.com? (We ARE paying for software support, and I DO quote my customer number on the e-mail). Chris Ritson -- PHONE: +44 91 222 8175 Computing Laboratory, FAX : +44 91 222 8232 University of Newcastle upon Tyne, TELEX: uk+53654-UNINEW_G UK, NE1 7RU
rackow@ANTARES.MCS.ANL.GOV (12/05/90)
Don't feel to bad, there appears to be a close to non-existant 4.3 support in the US as well. All of the contacts that I had have left, and the last one that I talked to said there was only 1 person left in the UMAX-bsd group. That person is to busy to even look at bugs as they are still examining core dumps. If this is not the case, I would like to know why a bug I reported in June still hasn't had 1 cpu cycle spent on debugging it. --Gene