lipton@odin.m2c.org (Gary Lipton) (02/13/89)
Is there such a thing (either PD or commercial) as a UNIX-based package for managing software support? The features of such a package would be: > keep track of questions and bug reports of users. > keep track of actions taken on above. > keep records of who received bug report, who the problem was referred to, etc. > automated cross-referencing, indexing, summaries, etc. We have a primitive in-house utility for all this; I would like to know if something better exists before I go rewrite the whole thing. Gary Lipton - Massachusetts Microelectronics Center ## ## 2 ##### lipton@m2c.m2c.org (CSNET) ***** Disclaimer: KBISFB ### ### ## lipton%m2c.org@relay.cs.net (Internet) ************ ## # ## ## {harvard,bu-cs,frog,ulowell}!m2c!lipton (UUCP) **** ## ## #####