dionj@sco.COM (Dion L. Johnson) (03/19/91)
A while back, I posted a request for info on bug tracking systems. There were a few leads, which are listed here below. -Dion L. Johnson dionj@sco.com This information is unverified, and there is no implied endorsement or other formal comment from The Santa Cruz Operation, Inc. ============================================================================== I found Bug Management System in the 1991 SCO Directory. They sent some info which is summarized thus: (Also they have Customer Management System) Tracks bugs, database/search capabilities, history, online service bulletins, Written in Accel, runs on many platforms Has server/client architecture, and GUI on Motif and OpenLook Package comes with source code, and price includes some customization Ongoing customization and support agreement available Aurum Software 2163 Woodleaf Way Mt. View, CA 94040 415-969-3589 FAX 415-968-0518 =============================================================================== hansen@pegasus.att.com (Tony L. Hansen): > > AT&T is licensing Sablime (formally known as "Sable") externally. I know it > is used by a number of companies, as well as extensively internally. It is a > system which not only manages the tracking of bugs, but also does source, > hardware and documentation management. I think the usual 1-800-828-UNIX > number can be used to get more information on the product. (If not, send me > mail and I'll try to get further contact information.) > > Tony Hansen > hansen@pegasus.att.com, tony@attmail.com > att!pegasus!hansen, attmail!tony ================================================================================ alan@tivoli.UUCP (Alan R. Weiss): > In article <ADT.91Feb25113021@socrates.technix.oz.au> adt@socrates.technix.oz.au (Andrew Tune) writes: >>In article <14774@scorn.sco.COM> dionj@sco.COM (Dion L. Johnson) writes: >>> I know of Bug Management System, from Aurum Software. Are there >>> others we should consider? Comments welcome. >> >>Qualtrak Corp in San Jose. 408 274 8867. We're not users of their >>products at this point in time, so we can't recommend them. But they >>are responsive to enquiries, and give the impression that they know >>what they're talking about. >> > > Another is called NO PROBLEM!, from Pencom Software (yeah, a division > of Pencom Recruiting). We are a Beta Test Site for NO PROBLEM!, as I > understand it the product will retail for *far* less than QualTrak's. > > When I asked to have QualTrak's license for its demo (that's right, they > make you sign a *very* restrictive license for their *demo*), they said > that they would look into it. They never managed to get back with me. > That's when I found out about NO PROBLEM!. > > Pencom Software is located in Austin (convenient for me), at 512-343-1111 > Ask for Christine, and mention my name. > > (No, I don't get a finder's fee or a commission :-) > _____________________________________________________________________ > Alan R. Weiss TIVOLI Systems, Inc. > E-mail: alan@tivoli.com 6034 West Courtyard Drive, > E-mail: alan@whitney.tivoli.com Suite 210 > Voice : (512) 794-9070 Austin, Texas USA 78730 > Fax : (512) 794-0623 ============================================================================= [Syd tells me that he has done some work in this area, but the code and product is not owned by him. It was written in Unify Accell/IDS. Since I do not know the availability of the code from the owner, I am listing Syd's name here and suggesting that you either contact him privately, or post a request for him to let us know the status publicly. -Dion] -- Sydney S. Weinstein, CDP, CCP Elm Coordinator Datacomp Systems, Inc. Voice: (215) 947-9900 syd@DSI.COM or dsinc!syd FAX: (215) 938-0235 ============================================================================ amk@mel.cocam.oz.au (Adam Krebet, R & D, 425, 560 6685): Subject: Co-Cam Service Request Register We built a package to track bugs which could be used by each of our internal product groups. It is 100% portable between DOS, XENIX, SCO UNIX, VMS, AIX, HP-UX and MPE/XL. The package is configurable so you can change it to suit your requirements without coming back to us for program changes. Examples of what can be configured are printers, database names, response types, screen layout, field details, table look-up, codes and user security and capability. It has a built-in query system so you can analyse and report on your bugs very easily. The standard reports include Known Problem Report to list outstanding bugs and enhancement requests, Releases Notes to list all service requests (i.e. bugs) that have been resolved as of a particular release, and Client Response Letters to acknowledge receipt of a service request. The user interface is character based with pull-down/pop-up menus, windowing and the like. It operates the same across all suported terminals, though the appearance varies with terminal capabilities. Installation is simple and the system is space and resource efficient. For further documentation, sample output and screen displays etc. please contact us. ----------------------------------------------------------------------------- Adam Krebet | amk@rand.mel.cocam.oz.au Co-Cam Computer Group | FAX: (03) 412-7857 Melbourne, Australia | Phone: (03) 412-3456 ===============================================================================
decot@hpisod2.cup.hp.com (Dave Decot) (03/26/91)
> When I asked to have QualTrak's license for its demo (that's right, they > make you sign a *very* restrictive license for their *demo*), they said > that they would look into it. They never managed to get back with me. > ... > _____________________________________________________________________ > Alan R. Weiss TIVOLI Systems, Inc. I am having trouble understanding this. Did they send you the license agreement or not? If not, how did you determine that it was "*very* restrictive"? If so, did you sign and return it? What did they say they would "look into"?
alan@tivoli.UUCP (Alan R. Weiss) (03/29/91)
In article <16520024@hpisod2.cup.hp.com> decot@hpisod2.cup.hp.com (Dave Decot) writes: >> When I asked to have QualTrak's license for its demo (that's right, they >> make you sign a *very* restrictive license for their *demo*), they said >> that they would look into it. They never managed to get back with me. >> ... >> _____________________________________________________________________ >> Alan R. Weiss TIVOLI Systems, Inc. > >I am having trouble understanding this. > >Did they send you the license agreement or not? Yes. They sent the original agreement. >If not, how did you determine that it was "*very* restrictive"? They sent the agreement PRIOR to sending the software. I phoned them, indicating that I could NOT sign such an agreement and place my own firm in legal jeopardy. They asked me what the offending sentences were, and I told them. > >If so, did you sign and return it? What did they say they would "look into"? After that, they said that they would have their legal department "look into" changing the wording. They never got back to me with a new agreement, and I have not received the demo software. Personally, I am having a hard time caring about this, since we are now using NO PROBLEM! from Pencom Software, but I just wanted people to know that *demo* agreements can be written in such a manner as to be impossible to sign or face a breach of fiduciary duty that a manager has to his/her own firm. BTW, the offending sentences had to do with the requirement that I not show either the manual OR the demo itself to anyone else (that was how it was written, although what they *meant* was to anyone outside of my company ... this was explained when I phoned them). I said that, in order to use a bug tracking system, I would like some of my design partner customers (early Beta customers) to use this directly. The question was, could I let THEM take a look at it, since if THEY felt that the system was too cumbersome then I am certainly not going to use it (the customer comes first). THAT was the crux of the issue. I'm curious: why do you ask? _______________________________________________________________________ Alan R. Weiss TIVOLI Systems, Inc. E-mail: alan@tivoli.com 6034 West Courtyard Drive, E-mail: alan@whitney.tivoli.com Suite 210 Voice : (512) 794-9070 Austin, Texas USA 78730 Fax : (512) 794-0623 "I speak only for myself, not for TIVOLI" _______________________________________________________________________