richard@gryphon.CTS.COM (Richard Sexton) (07/02/88)
Recently I posted a request for help in enabling my PostScript printer
to image on the whole area of a legal sized piece of paper.
I got one piece of email saying: ``Let me know what you find''.
Ok, so I called Adobe. I went something like this:
``Hello, Adobe systems, can I help you ?''
``Yes, technical support please''
``For what product ?''
(I said to myself at this point, *what product ?*, what do they do,
sell car wax as well - oh yeah, there's that Illustrator thing)
``PostScript''
``One moment sir'
[nice muzak comes on in an attempt to sooth my ragged sleepless nerves]
``Hello may I help you''
``yeah, hi, I'm trying to get my PS pronter to image on an entire piece
of legal paper, it's clipping to within the limits of an 8 1/2 x 11"
piece of paper''.
``Oh, well you have to exit the server loop and....'''
``Huh ? Server loop''
``Uhh, yes, well maybe you could just run LaserPrep, there should be a
setting for it''
``Huh ? LaserPrep ? Whats that ?''
``Sir, do you have an Mac or an IBM''
``Uhh, I have an Amiga''
[silence]
``Hello ?''
``Uh, yes sir I'm still here. Uh, what kind of printer is this''
``QMS PS-800''
``You need to call QMS sir, to fond out what they've called lagal sized
paper.''
``No can do, they're closed and I need it tonight''
``Well, let me see if I can find the perosn who knows about QMS printers
around here''
[dum de dum, dee do oh dee dee oh]
``Hello, this is Henry Gross, can I help you''
``Yeah, hi Henry, I'm trying to image on the entire area of a legal sized
piece of paper and it's clipping to within letter sized paper''
``Right, you need to tell it it's legal sized paper''
``Right. How do I do that''
``Well, what a[pplication are you runing''
(embarassed) ``vi ? I'm just sort of writing PostScript''
``Best way sir. Now what you need is the legal operator I think it' sin
statusdictdef or maybe it's in userdictdef...''
``It's in userdictdef, I tried using the output from a DTP package
and although it didnt work, it did indicate that it was in userdictdef''
``Right. It's in userdictdef. So there you have it''
``Wait a minute. Have what, all I knoe is there is a legal operator, what do
I do with it ? set oit true, make it known, what''
``Uhh, just put the world legal anywhere before the showpage''
``Oh shit. Thats all ?''
``Yes sir''.
What a dork I am. Good god.
I put in a _legal_ before the showpage and it printed a blank page. I moved it
to the beginning and it worked fine.
What also impressed me, besides how easy this was to do, is that this is the
first time I've called a tech support dept qand I didnt get a "what
is your serial number, sir" line of questions.
Thanks Henry. We met our deadline.
--
If you were to flatten out Wales, it would be bigger than England.
richard@gryphon.CTS.COM {backbone}!gryphon!richard