Michael.Chepponis@C.CS.CMU.EDU (Mike Chepponis) (07/25/86)
I, too, have had bad luck with the US Robuttocks Courier 2400. I received my brand-new unit, and it worked just fine at 300 baud. At 1200 bits/sec, I just couldn't believe the number of errors I was getting! (I am used to Vadic modems...) At 2400 bits/sec, there still were tons of errors. A call to the factory said "send it in". Brand new. OK, one week and $6 postage/insurance later, I get it back, supposedly with new ROM installed, and errors are just as bad as before! I get pissed. Customer Service guy says send it in, put his name on package. OK, 2 more weeks and another $6, I get it back with whole insides swapped out. Now, at least BER is down considerably, but geez! I, too, bought one because of the many glowing reviews on this and other lists. * * * * * D O N O T B U Y USRobuttocks P R O D U C T S !!! * * * * * I now am the proud owner of a Vadic 2400V modem ($371 + 6% sales tax), which not only worked right out of the box, but also I have yet to see even one error on either 1200 or 2400 bits/sec, over all kinds of circuits. I am VERY pleased! -Mike -------
farren@hoptoad.uucp (Mike Farren) (07/26/86)
In article <2558@brl-smoke.ARPA> Michael.Chepponis@C.CS.CMU.EDU (Mike Chepponis) writes: >I, too, have had bad luck with the US Robuttocks Courier 2400. And I have not. One full year, VERY pleased. >* * * * * D O N O T B U Y USRobuttocks P R O D U C T S !!! * * * * * On the contrary, please do - I know too many people who have had nothing but good results from their Couriers. One glitch, although frustrating for the individual involved, does not an incompetent company make. -- ---------------- Mike Farren hoptoad!farren "Tickle my funnybone!"
sjl@amdahl.UUCP (Steve Langdon) (07/28/86)
In article <2558@brl-smoke.ARPA> Michael.Chepponis@C.CS.CMU.EDU (Mike Chepponis) writes: > [missing stuff] > * * * * * D O N O T B U Y USRobuttocks P R O D U C T S !!! * * * * * > [missing stuff] I have used a Courier 2400 for about nine months without any problems. The price was right, it seems well designed, and the manual is good. I recently called their customer service number (800 DIAL USR) and asked for a ROM update. They mailed me a new EPROM and a stamped mailer for the old EPROM at no charge. I have rarely experienced customer service as good. I do not claim that the Courier 2400 will meet all needs, but it is not a piece of junk as Mike Chepponis implied. -- Stephen J. Langdon ...!{ihnp4,cbosgd,hplabs,sun}!amdahl!sjl [ The article above is not an official statement from any organization in the known universe. ]
lyourk@ihlpf.UUCP (Loran N. Yourk) (07/29/86)
> In article <2558@brl-smoke.ARPA> Michael.Chepponis@C.CS.CMU.EDU > (Mike Chepponis) writes: > > > [missing stuff] > > * * * * * D O N O T B U Y USRobuttocks P R O D U C T S !!! * * * * * > > [missing stuff] > [more missing stuff] ... ... ... ... ... ... .. ... .. .. > I do not claim that the Courier 2400 will meet all needs, but it is not a > piece of junk as Mike Chepponis implied. > -- > Stephen J. Langdon ...!{ihnp4,cbosgd,hplabs,sun}!amdahl!sjl > I have had my Courier 2400 for 5 months; of those, it worked for one month. I had to send it in THREE times allready (just got it back yesterday). They said, when a modem is sent in three times they replace the guts of them. Each time, I wrote a more heated letter and nobody had any response for them. From what I have seen (I know of 4 other Courier modems in use), they either work well or, as my experience, they are a piece of junk. -- Loran N. Yourk ihnp4!ihlpf!lyourk > [ The article above is not an official statement from any organization > in the known universe. ]
kamath@reed.UUCP (Sean Kamath) (07/31/86)
In article <621@ihlpf.UUCP> lyourk@ihlpf.UUCP (Loran N. Yourk) writes: > >I have had my Courier 2400 for 5 months; of those, it worked for one >month. I had to send it in THREE times allready (just got it back >yesterday). They said, when a modem is sent in three times they replace >the guts of them. Each time, I wrote a more heated letter and nobody had >any response for them. > >-- >Loran N. Yourk ihnp4!ihlpf!lyourk >> [ The article above is not an official statement from any organization >> in the known universe. ] I have (had) a Novation 212 Apple-Cat that went back three times...I'm still waiting for it. I wonder, is it standard practice to replace modems after they've ben sent back three time? Novation said they'd send me a new one this time, but it's taken twice as long as when they just "fixed" it. I wonder if this has anything to do with the rumors about Novation being sued by ATT... ________________________________________________________________________________ Sean Kamath UUCP {ihnp4,decvax,ucbcad,hplabs}!tektronix!reed!kamath US Snail: Box 395 Reed College, Portland, OR 97202 (503) 239-7458
sandersr@ecn-pc.UUCP (Robert C Sanders) (07/31/86)
In article <3495@amdahl.UUCP> sjl@amdahl.UUCP (Steve Langdon) writes: >In article <2558@brl-smoke.ARPA> Michael.Chepponis@C.CS.CMU.EDU >(Mike Chepponis) writes: >> [missing stuff] >> * * * * * D O N O T B U Y USRobuttocks P R O D U C T S !!! * * * * >> [missing stuff] > >I have used a Courier 2400 for about nine months without any problems. The >price was right, it seems well designed, and the manual is good. > [...] >I do not claim that the Courier 2400 will meet all needs, but it is not a >piece of junk as Mike Chepponis implied. >-- Stephen J. Langdon > We here at Purdue's Engineering Computer Network have used about 30 or 40 USR Couriers for sometime now. They were an upgrade from the old Hayes 1200s, and we generally have no problems with them. In our area, GTE is our local telephone service (after running through all the schools equipment), and the long distance links are extremely noisy. We don't ever seem to experience the problems as described here. In fact, all of our UUCP and external network traffic runs through them. At home I own a USR Password (1200/300 Auto-answer, Hayes commands), and except for the speaker frizzing out, the modem works fine -- sometimes I can get a connection through when other people can't. (who uses that ole speaker anyway...) Of all the modems that I have tried, I have better performance luck with USR than Hayes, and both of those exceedingly better than any other. I just don't see why your egg was bad.... - bob Gee? NO!....GTE, the twilight phone. We've got you by the bells!! -- Continuing Engineering Education Telecommunications Purdue University ...!ihnp4!pur-ee!pc-ecn!sandersr Let's make like a BSD process, and go FORK-OFF !! -- bob (and "make" a few children while we're at it ...)
ranger@ecsvax.UUCP (Rick N. Fincher) (08/01/86)
> In article <621@ihlpf.UUCP> lyourk@ihlpf.UUCP (Loran N. Yourk) writes: > > > >I have had my Courier 2400 for 5 months; of those, it worked for one > >month. I had to send it in THREE times allready (just got it back > >yesterday). They said, when a modem is sent in three times they replace > >the guts of them. Each time, I wrote a more heated letter and nobody had > >any response for them. I have had a Courier 2400 for about 8 months and have had no problems with it. I have found that when I connect to some systems, I get noise I've found that if I hang up and call back immediately I usually get a clear line. If the connection is noisy, it is VERY noisy, when it is not noisy, it works perfectly for hours of connect time. I always assumed that this was because of bad lines. Indeed, some of the different numbers on the dial in system I was using work better than others. Could this be the modem? When did the new ROM appear in production units? The system above was a 1200 baud system, the only 2400 baud system I've connected to used another courier 2400 (worked fine, with a little noise on rare occasions). Rick Fincher Rick@ncsuvm
zombie@voodoo.UUCP (08/01/86)
> I have (had) a Novation 212 Apple-Cat that went back three times...I'm > still waiting for it. I wonder, is it standard practice to replace > modems after they've ben sent back three time? Novation said they'd > send me a new one this time, but it's taken twice as long as when they > just "fixed" it. I wonder if this has anything to do with the rumors > about Novation being sued by ATT... > > > Sean Kamath > UUCP {ihnp4,decvax,ucbcad,hplabs}!tektronix!reed!kamath I have a Novation Smart Cat modem for my Macintosh. It went back to the factory three times. They sent me a new modem (cable, documentation and all) the third time. I bought my modem in September, 1985, and finally got a working one in April, 1986. What really irked me was the first two times they sent it back with EXACTLY the same problems I sent it in with. My modem works fine now. Mike York uw-beaver!ssc-vax!voodoo!zombie