Elefante@RADC-MULTICS.arpa (09/23/86)
Awhile back I reported that PCNetwork (Chicago) managed to send
me a disk drive and charge it to my charge card without my
authorization. Mistake? A coworker received a bill on HIS
chargecard 18 months after having made his first and last order from
PCNetwork. They charged him $8 for a new membership six months after
it had lapsed.
These things have been financially resolved, but not without all
the letterwriting and non-responses that comes with dealing with a
company that treats customers without much respect and certainly
doesn't admit its own mistakes. Anyway, that's what can happen when
a company keeps your charge card number in its data base after an
order has been filled.
Don Elefante