kateley@Apple.COM (Jim Kateley) (12/20/88)
Hello there,
My group is looking for a few good people to work with us. If you
are interested in providing technical support for Apple, please
send a cover letter and resume to me via the Internet, or mail it
to:
Apple Computer Inc.,
Attn: Technical Services Manager
600 E. Hamilton Ave.
MS-30D
Campbell, CA 95008
If you choose to e-mail the information, we can read about any
format (MacWrite, WriteNow, Word, etc.) so you can binhex it and
sent it that way if you wish.
There are probably a whole bunch of disclaimers I'm supposed to
stick here, so assume they all apply :-)
Jim Kateley UUCP: {sun, voder, nsc, mtxinu, dual}!apple!kateley
S,P,HnS! DOMAIN: kateley@apple.COM Applelink: kateley1
Disclaimer: What I say, think, or smell does not reflect any
policy or stray thought by Apple Computer, Inc.
==========================
Technical Support Engineer
The Technical Support Engineer is responsible for providing
hardware and software technical support via AppleLink and telephone
to Apple service providers in order to improve service delivery
through effective technical support.
You would Assist Apple service providers, whether retail dealers or
self servicing accounts, in the diagnosis and repair of complex
hardware and/or software system problems including network and data
communication products. Assist with the operation of Apple logoed
application software, operating systems, utilities and languages.
Explain and supports Apple service repair strategies to Apple
service providers. Provide technical support to retail sales
representatives on compatibility and connectivity of both hardware
and software products.
Manage the field operation of AppleLink by reading the electronic
mail technical inquiries from Apple service providers, search the
databases and other resources for the required information and
responds to the email. Develop and submit new articles and
recommends needed additions or corrections to the AppleLink
databases.
Escalate locally unresolved repair and support issues. Document
newly reported hardware or software problems and submit reports to
the appropriate corporate groups. Develop "work around" and interim
fixes.
Perform as course manager for the various service training courses
as back up for the Service Trainers. May require travel to on site
training locations.
Stay current on the service and support of new products released by
Apple computer. Understand interrelationship of the wide variety of
Apple products as well as important third party peripherals and
software.
Provide technical support to Service Account Managers, Service
Account Engineers, Apple sales representatives, and various
internal staff.
Respond to the escalation by Customer Relations of unresolved
problems between end users and Apple dealers
Requires a BS in computer science or engineering technology or
equivalent experience and two years experience servicing and/or
supporting microcomputer systems. Apple specific experience is
preferred. Excellent oral and written communications skills are
required.
Jim Kateley UUCP: {sun, voder, nsc, mtxinu, dual}!apple!kateley
S,P,HnS! DOMAIN: kateley@apple.COM Applelink: kateley1
Disclaimer: What I say, think, or smell does not reflect any policy or
stray thought by Apple Computer, Inc.