kateley@Apple.COM (Jim Kateley) (12/20/88)
Hello there, My group is looking for a few good people to work with us. If you are interested in providing technical support for Apple, please send a cover letter and resume to me via the Internet, or mail it to: Apple Computer Inc., Attn: Technical Services Manager 600 E. Hamilton Ave. MS-30D Campbell, CA 95008 If you choose to e-mail the information, we can read about any format (MacWrite, WriteNow, Word, etc.) so you can binhex it and sent it that way if you wish. There are probably a whole bunch of disclaimers I'm supposed to stick here, so assume they all apply :-) Jim Kateley UUCP: {sun, voder, nsc, mtxinu, dual}!apple!kateley S,P,HnS! DOMAIN: kateley@apple.COM Applelink: kateley1 Disclaimer: What I say, think, or smell does not reflect any policy or stray thought by Apple Computer, Inc. ========================== Technical Support Engineer The Technical Support Engineer is responsible for providing hardware and software technical support via AppleLink and telephone to Apple service providers in order to improve service delivery through effective technical support. You would Assist Apple service providers, whether retail dealers or self servicing accounts, in the diagnosis and repair of complex hardware and/or software system problems including network and data communication products. Assist with the operation of Apple logoed application software, operating systems, utilities and languages. Explain and supports Apple service repair strategies to Apple service providers. Provide technical support to retail sales representatives on compatibility and connectivity of both hardware and software products. Manage the field operation of AppleLink by reading the electronic mail technical inquiries from Apple service providers, search the databases and other resources for the required information and responds to the email. Develop and submit new articles and recommends needed additions or corrections to the AppleLink databases. Escalate locally unresolved repair and support issues. Document newly reported hardware or software problems and submit reports to the appropriate corporate groups. Develop "work around" and interim fixes. Perform as course manager for the various service training courses as back up for the Service Trainers. May require travel to on site training locations. Stay current on the service and support of new products released by Apple computer. Understand interrelationship of the wide variety of Apple products as well as important third party peripherals and software. Provide technical support to Service Account Managers, Service Account Engineers, Apple sales representatives, and various internal staff. Respond to the escalation by Customer Relations of unresolved problems between end users and Apple dealers Requires a BS in computer science or engineering technology or equivalent experience and two years experience servicing and/or supporting microcomputer systems. Apple specific experience is preferred. Excellent oral and written communications skills are required. Jim Kateley UUCP: {sun, voder, nsc, mtxinu, dual}!apple!kateley S,P,HnS! DOMAIN: kateley@apple.COM Applelink: kateley1 Disclaimer: What I say, think, or smell does not reflect any policy or stray thought by Apple Computer, Inc.