[comp.binaries.mac] Human Interface Notes - 2 Design Principles for On-Line Help Systems

bytebug@dhw68k.cts.com (Roger L. Long) (02/17/90)

[01/90 Human Interface Notes - 2 Design Principles for On-Line Help Systems]

Written by:  Kathleen Gomoll & Anne Nicol		    January 1990
(Supersedes Human Interface Update #11)

Discussion of a set of criterial and guidelines for on-line help.

---
(This file must be converted with BinHex 4.0)

:#dK*6Li`-$)ZFfPd!&0*9#&6593K!*!%*,S!N!4Pf90*9#%!!3!!*,Tb6'&e!3#
3#!)C5%P1)$!`-L!Y)%KPE(!J4h9TC'9XD@jPFfiJ!!-0lJ!'!!!-!!"U"li!Cbl
%!'TaDJ0U!4!!)!!"!*!$DJIB9dp54%e"3d%"!+(*&mqKmj!!qJ#3"Mc1!*!'*$3
!!0X"!*!'Q`)!$!$i"#!!J!%!%[i$m1mI[i)*GlJ$!)jL3KZB!%$4Q*!!"MN!#!i
Q")#%j%J!!V3*32%[h$pa![)*-$,J5!%8!ai+'&Qbj-L8+b%Q*$25B)#M4IXN0!U
!c!TX69Q3!!%diLH!$!%JR33!C1Y*Jel$@Zf!%J$CT3PCi!%!)q%*U!i!-!$3lTm
m!26X"K$QMph)KS#&#QDi%-!+@3!J,#dT`#i!%ilcbY[E9b(JKJ!NMG6m0@%-I`R
J*A3KE`!$aj!!ldVHHh,KjB3#%!cB'D#"3B&b%e)SD$YJ`VN!GRpYN!!3Y`,G!&6
3He6(RM8Bp#D&D-)'!Veb)4k-Q2FL36d$pZ)m5%"[RVa[61CB$q6+0i$M`3&SbRY
RJMaJp*kiH)"LhSFFmcaLJcbIl"F%$[I%J83$G!Kbh`S62"$(29%)8JF1mS$c3",
3k8I2"rXj3B9c--J$4MdrZ&$2(rX4B83i3-Mc5"'Bb201#[I9J`8&$``a33K"3)*
L(S*md-B$4'$`aaNrX-$I1r[0--mE-C`Rj4me%1J#ASHSNSJD(cMT"$f[k2"!%8V
BBm)pAl4K)h%!52!EFK%`X00Z,J#hQaGIp1RRRi!'+ZLJK"CUk+')pNQFFFJ&3Fm
4M0b$a5&6&!!0')'!d!8$4i4`""KM3',2(hANSF%F'$4!43%rY("+$!YS!#8md,L
RjdLik9PBE6[PLT`01N+`!J5aZ),!2CL%B!md*4c3`iM35%S")'q)m88G)#a#a3X
Y2&-(#QrDDP!&$)`,!*q*TU[ZZZ`HZQK#m1df!BV0,BP"#%+'N!$'(2EJ3@Ya[jP
E@a'f)SGZZ`JRV$#Kllk(A!)"G,09!J)F82(&&QH-mFBC!j!!!MbIS%"[1%KNJ-%
$5,$CaKJEbN#"0F%m8%8kBN!Jc`maF2GaV3A(K`2)9a`K3S4Lh21*$RMCXN)S%4l
4TKDJQ%M2"$%mi!3I@S#Xa"Mh@2&%(JrNr!Q!$c4m+`!1#!bRVr(af[0Z%%Ym%X8
Demhah3F!J%0daBKBmbpjK#2%"hL!%%h49+4+K3,mh[,$'Fk1D-d*8i3V,J!9m0E
VR2(&A43!G1-YHYd!q"#G-[GN3D`VN6Y(Z3#fJ'!-$2D%N!#!"RrB38%'"Y`M4CY
Lm+('+hPBRUZjRXmpq[)G*`p4k(C(McIS%8r-2228brhmpG)hAlhbhA1[qGYXd@1
02E%)%%ZXi$a#T*%-5&U#2GIFBiSp+N!3DJCb9"Z+m3($h2MBYTX1d%-$TEJ((+3
&L")N!!r'5%+XCP@Vi`R3E36-hZHJacf1D4"m(BcH"lFA[K*@E)3*iD!*4GL#dk8
1![BS`3S3B!%Q`#*8pL$"&qi3#!DiS9TkN!"$("lKJRpG,R1e!9KZiV-%HY$$(RD
i`6e#S6lfZDp)E6J!$1i4KUmK`$QUZ%mD+)%"3q!2!XZiaa6XJ3Y,cD%D6fL$'1U
3!#)M@M"ccM1)#N0i3ZHPN!#2)X3JjhBMb#85XJ'E-f6EeMC)!3b!#QMB&`M)m)B
ae+%0CA!$(8!J56+N`3jT)%-Cb-"*6Ei""(4!Jac+8!B3c+%-Bk"$'YlJKMRS!!3
JJ))FdZ#'-D3"$Q`S`aaB!))MC,)-FJJ$'d"`KMU%XJaXi+8`L4N'0j!!%JQmT--
F3'#'0mM"PA53!%-GBPQ(9B+JQU6djKQUQ3BpK%'@Y(3",L(C5PhbdTI!&+BVB3P
20i"JP@B)CLbh'33ij,-Dfkb$0C(*KMc`mJb6&'BDcZ"21%55$@qB`aXXQJGZHK-
%Y'a"00h35M4!%`lb"!%pLhR-C#kcQFmFU6jI'FYC9V31fQ5Q-d8TdfefmjZLR-0
%hI"3N!#k3D65")&*f3#(8Y,KP+PXj4KS5BFbi''6Ec!$+Nd+!MMXXTHr$1Bfhi"
6QC+5Pb"!`L@V#B)ND"+CCJM$'&TjK*e#8jTc5+N4H+R-KK)cUQR0jMCTfNm34(-
11Ce$(Fj`"Q(fdkFI95Flp9"8G)*6R16m+N5AfP4HrV30ll4T5ZRj5U8+&J46a53
hqpH'L0S"QKY&jMBYD`E@SVDFUp6N2i9CKM$)B3aSF!'Fj'6)!#c"6X%*3"PZP86
b06H$KG36)p'Q0LAHUJK21+T-PAT59k+"V'`J*8PIqddaY$)-VUb$'"#E"MVJY*8
rCHBEhR$@YmSKVR10U&!T+Yc-hA'!J``!$L!T58Q5pCYQ5)-F%(Y1DhTdP@h)k#D
pHXq`PL'P3LM$6e[j5MV)dJd3*HXQR`U#1DBK[1IN,P0GQ3I%PU'eUA`R#+4K9@#
'JCGcQ%D+2@Q'"&Z5$C[-*PcP@SDrbU'M*(kQ*Y0JKSlH!3db"ZdDp!PB)GqAb*0
NXSrV!14Sd$B0K31X9kX9c$EN&CGA-+Nrmd"@TBEKY5!!V5K"`1Cb1RA)q3h$0XF
360qHFj[Y45eEcIYA0EX@YNe&,fGCl')B3hQ60bC$3Pqji$p[Y3a1pZBDK1[FkGj
U"YI*cRDk3imJ(-)HFhJ!&)l!!cq%!K$9!%*jcT1HpEML!90!PV+`BFF!lJB%p$L
%$'!0K(V)i!Pe%-BpU+!r50#M"M+B`!XDPMB"jK&dJ25J(l'p`Y%"f*!!HJT!(k#
!6#M$BCZ!&F0%'m[Je0SiQb#S!k@h#@8iKd%-)PCa8qI3iUUDQC2SI[5P1dT*0e4
MNhHSjSK2f@Fi4eA"Yj9$EL&Yd'L1)E5d418T'lY*cUBdcCQ-plc2DFkIcT@8*'j
i+`%leEGH&D4DIIJhabb'-KFDdc#[UMprb[&,Za)1X'4b'XB`eTKcPHCP6QN3f+"
4BXTEYMN2HEeAhMre"[1F&AFSL(fqD-pk%l5&T@9qSpV4RSY"VQ[3Z-r$82'KBpb
IjVhidlRHA8Rqd,#dE1`h35R8QPrBdmLT$9Nb5)*JfB-1EVJ&-ZicKMr)NBiX-%!
1%(#Y()6V[pIHBlHpTldrERjkQFmfkBVl$j!!qr2TP5ET+29pmijQ9HHS,+Fr8ej
*CB+JaXM-U@AeR2Bie-'a0Mec@YIU6pc,3IIQI(h)lhee%LmDp6j0TQTP$J,I!jq
@Ji@U56YkFArf(,"X(c1&hhRH@Yi"Q5R0lYLjZXXcS''6eQG[aU'm6I-ZI`j6*J-
a&php%VH5Tjq%6+[RHd1h"Jf98P8`Ep93IEmRIlA%6AhP9+H%AU[%"U(e@JhP5U$
&"X[N"TGNAYq899R'AVfd54GA9@IJ6@N`63f'FYp9@LGB"LQi5rTdF4ciB&R@B`+
S@h53!!G!9h4r*P5)98ecT9FIC99Kd!Ej4%cR*fMq*'ARK9Tp"P6lmQ%ePA(Q43I
R&h+!&Aq&*3eT*Q15P%VlmJ-kCPPGf)"IL!4[F!H6G%T*m)CE9BE6d!!6!9d0!!I
NF`2eS!$985`&)!iAmJ"h%!Y"S$lh!!PN!!(hF!DRPMmPS$i28!H"S"rrJRRI-a+
D&d,KeJK%S'8lZ%R3"`+U4dSmCJDK#!*V`%Z5"R2kjRpb9eTNjfC`aSUI&%TeB(Y
65&4EKeKj)&BY5)UX*'P'q%e)U)6"4%`DT9UM#&T1TR"UCelHeBE&K`Gb43FCq&e
Z5'+8j%T[J%PN#'*-H&'Yp!C49@R1#!)*ai1R9'-BC8k@YBXPKQ3Q"A&Y8)9K-'A
#P`4D"3FCeAI*D&4)49+[b'q00PMIa@@N")8L9ij'edUSKe#SpBe!Th0c48bl@&5
q'*!!`B5"VQKm+pK,j8G+F+"RN!"fK3p)BQ-'5R-@I[dcIP@PEjc@DGD&(%0!,qj
!"5"!11T!"@*!"BPB1lE3L&6`!%8M+ZIM1'GJ!$!`"b&J"-+3!$ZVFbc*BJrI8%3
9&%$q&@!NJ!6GCC!!rSD3!1"&5Y+)@*MPALk9J8+&M#1j6faJ"LhJMYAd6Yk8"dS
(C!RTIR4fB!ACEbm@Cf(38DY%J2$)6@AJKRIJ6DdSJMJ@6Z08@#J369-fBha@J0b
e5MVf8G,`5J)&D4S("d-h$5P!6!9hF""iJpQNI96(GUk)PV`)8AAf6BX'PRqCQLR
QEKC(IU38IVPC@$'f5B2T6+Zd6F%%BUR88BejPX((DAKB&AKBNr%a!I33"c&J"+"
!$k4L+UKbL3P4ECP$A4I8!)Y!2ME3"2PB8YdP9h-e"`#jFUT%9RUj5P0&8HeP8m6
d3m!*5hh&R&Sj3RSNHKL$3Y`'S(QM)T-)!X05,&5T,0%b"C%!"--L,If!"3``"55
J"CIARk(hH5+dECZiHIijS"`DS"j+S#F8AB'(514c5,IKD`*+-5BJ!$%kSc*DSc4
kSc)+!!d3(553!!Ah`!@8`jhJQ6NUXL1!X!MANJSrX)!aN!!"l$-&#l"$!J!&i3%
#aC+KFU%fLF4F+TT"a68(RbLIQ`4D4!8(A2CfY`3##3KeklK`KJP0@b9MXqKEVB4
@`19EMG@DA19Zlb8(%RQ0YbK,`M4DA)9kpfQ12XHR958(a-4,p8PqXq9J,4G1Em"
djh5$J)Tp+F@22SGkjq4K,`B(LI@0C4#1%,9,q*F(0cH45YLRAG8r,+P2k*9`F[#
Da$4(N!$'J@dBF1H&NQShCR1eHNc@UC3fN@k3!'"bm'rY4DL5j**[)&GS-'0M9P8
$T@2T*S1m4&,PK91ALP&h`+X0q8dN"Q%hjNpf5PAp``Bc#4c)Y4X8`+A3#6HCq*m
M5MUQ`ai,DJrBJ!#eF!pD)#UfF`q6m)em)(N%J!(PJ!05f5`jN!!lHG!eU!"!@5T
!Zc%-DrT03i#ZPCUQj,C49bH2jX9J6mD&feF0m&K6'0K4QE41M88'Sc9I8HF'qpH
'C8"HUkUSb(41!a@-J1@TQ&5"JYPE1hX(l49*rS4HdA52989+(HD+'r9BGqQYiBT
Z8(9NF`KLBi96`K825p5Z1JU[j&1Lp8ULmbULSYF!Ed!qLa#Qr!5BCAUQrC5Q&lY
0EIUC3`H%9ZCBd9K5%i8'dH4q5dZS1&Hh*2C+VI4N-QB'#S@5X`@2GR"M&ZKhRpT
JC4H!6dLUQV5Z[h%R`3'f'F3(8m"+,B"1,H#2f55h)`Hd4V9EmdP8rA5Sq@Q$E,!
$!cH0#QP`(IGQ+hG+%2CL)%LjTTUS&1QUbV4+B8!'(E8'2r5YR-DZR1X!RMY),fU
LHB1LLa5[!-!1pJ4@q35%4j!!6"BeG##3!,&Yd!B+jACa1drXee[,C,Uk*B*R!,k
40!Ek096M1(64kQkSUNriPNTG0A4S+DX19P9AeDKl0S@XDVj%GB+LK8YZjA-&P8m
J3!6#Y!C2e94ZYDMi9@5h4ejj%,`p@kb''kN,b8jQDS&909Dcae9c-!DV&(+5&,p
X0lr0ZlRa33,4UdMKd!5P1X2H&(hIk(2'Zdb*+3IKPDDQ9l-jkk``bF&c&`Cei%N
6k'"mPi[,T''SZ,1rQ9i'j8fH1F3Y8-3S"Siq,!F)@&VX"(BfKB-4"S"EjkQC@NY
Rc'&Nj@$aTB+Cp'%3p8ik9eL@Y8THpeY&&FKU(%m0X"$1'amH`+AMqCaK@lBI+Mk
iiCfmJEe4N!"G!iQH+cB(#BPLq1PrVT3'b0K4E"95fd9H3T9a)LKQAl9*P'4*Q+4
*EcH6rr9F!FB'36"EF9DUhd9+mC9D#SbqpXQUCVUSfl55c`45AAamjbZS!5GM*6C
IDl"Re@5Db#a+FbbmVEUS%RPa*HP,2DKflH96A#C@Qb3'"#G4p,PeL[D9IZPS-LB
'QN9[h89L)CbcbA51FHT2`DPJ4AA2iRT+*CQRU94eHPR+fT98q2B'QiC,DkV0aCb
c+FG,D8I)EeG+$DQi4"bB`m5cTq6#[4@6-Kbq4+H-GDar$5E+EdG0$RD-hFZILQ6
,LZ3j1j&#!+!&!F!)!5S@BL(6C`-5!-!+!b!D$G!%3A!%56!%8*!!e"%3!2pJ#Eb
K'"Qd!29!!(0`$1U!!8*+bF8J"0aR[(UFBV2jcR%DC0[8aQI+U(Z*,Ah9KUM8ZpC
%9Mi96(L3!!EU&NdpQ&*6X)(,"&`+0FfZD0'&eAr5',pN"A6eG9RNG`ELQh!YpUZ
`QXbM5,6q5dXC#&J4aQ!9@,23+0LL"AL,&!52h(PQ@kmK'XNVK"G#i%`SKPl5N!"
JeU4MU2K1j95RTV6@XZR1MDCfEHf'SdKL"$J'"YK4Vq4E`)@$F`"d[Z4MGNYdGkP
4hHV@[he+mVbVlQR3dITQN!$,I*VF9"GmYmTi6h9+"a+TI-@RCbXBd+cl"[5T"e(
ihI3EBl1RI46YLQc&a,Y%IUU)D8AXXQD6SYJVYJ4DbH5M5(``YlEVb8TFA[$P65H
RGR-(@'1pfb6fa%IEGJ`F6lJ8"(fjfj`mPTIUf29AIXVF6lBAD6$0TB-R[4Xki!)
qYRP$!3&`!e4`5Jb*f4*fHcdfG#%TLU8PJZfmbHrXG#2hi3S*bYbYGTD%@0rB6Qd
j5S&@CFIkG4GGZ-idB[8BJRIJ6k8SI%C`K0E)PN31GHP)Z!,0VHJ&@R)`C5&iY2m
,5`jC5Tp9jGZRXqXCI@9JICVN9b!PVR9HjY")BRGeMfkJhapeTb"Qfh2ZQ`*(5F+
%ZqN9j9NZM+189k"p50LV"I5!VrhkVl96S5&`$`k#$40`##I!4I-!#h,!Vri+#68
!!LD!2T*)L8$3KQq3!!F08!6,-L`Qm!KVB!!JB!Z@p`kH9PhN-`Y63+UbK%Q64ZE
RkA0cN!#%VB4-rI00U`4dZRQ!Z#3&lf45IXj@#9HI@aGI!-hEq)H$R,@U%qj[#8k
@jb@jh&LUEBYd,dE#-)H+ZEeL82a8DLblGRRT"*j",3lMd`[M&32`ri!%2TKl9T@
VhYVXPDD5`lP0dS#V6e9,eXUlF"k!aNV!G0!#Ve4,p3PRAAHdCce1dIT4HQCBlB@
0reF'STVG["UdK(PKZ169,1m'UlKeIUhc3&MbLll'D)94M'f$kXM4a&4R6RKS'*9
S(FlZ@ba*`qQ2)Zp`T`4p#bM+Q14*qYhPY#bp2[d`N!"-[GNc'jS)!0J3!*k`dcc
Y&4Nd#P2`AFIA!TD%I2"eMFqm5FDA8cd)Q[kZLXZVG%rrPeYX"j@U8&8&GG8d"qG
ADC5GN!#EC(*&0GereRYU'(a,[fJr"%VV#BZNHRYi!(6(*h`0m!#2r"$`!6S!%!-
h$3##!!#Q!!$2!!$h%!!J%!")%!"a%!#CF"*)VG4-lG43(IDGNiQHYc%iQ[`f@K3
--"F"d2aHF5Zj6pTlT2c@lrS4I(AN'p&Ul9CM)%mS%!-jJ!-hN!!#mU4@C0T@pVA
"a@4A2A9,+jApV86"q(I"kUr"4*C58Y"ERL51)'$8Yb3)N!!"6k*4MXS9%#E"T+0
!!DZc,i`@4-PBR)Dih)SFi,@S3!kl&AC!#(L661*LH!NaF3)ZB!U!2r'(!fU!q9-
TA)Aq$C9J9!3H&a[)4@&(Uf#blH+99X`8H'I#"`S%&aFN86VD%2!Y*)@aPB%@`-0
dP6qT!N3&PE@AIaFRT&F'm&T+i!)L"d3`"&4*&H+!QB5B0)%412jS`!N8!QM(X#N
8ArC4!)X+T#MfcCm8JG#AHmBApZ%bBHd'lVEi-J165Je%+HUV"lkUMC*4P!NaS3+
KkZSJ`3#dB*CJ"*4H'-"VK3%T'"m1aX*iK*!!N!"G0)aiFIC%3!$3!,32!150[*%
#!J!'D'UJ`2@&3NCJ%)l$*[3BRP!V%)#Y`!%!!!KJK3$!!cJ-@[!B!)!d+!Mr!"J
S"&f)%),")3!%!#!B2!*J`!H%)6%dKJc!&`k#C!J)RPm`!!5Qi4R+"@R)$+FK0+b
'f&!D&N24X!d0JLldKJ$!p1P#"S!(J!%mi!$P%"lJ!!#J#qF!1l3)`#!!!)-r!!c
q!5$i!i"J)B3#!!$9$%!"q!PdB"pU!T!!m!rd`8JS"!NK&')#K%!"L!-'@!%,`!0
X!26(9M)BRQNPZ#3MJJ!RB)k%55M-"+(`%S6#4K!+"d&Kb!1EcPMS'Rh&k[i9'MJ
%JQ!5"3)NS%@S`6IL&h"J"9`!)(!22N!G`!#8!a#%#R,`"Ha!(S!!Pk!E8)!*!!*
H31!!"&f!IF5DT,J838"2r)Q8JiJ)UA)K3%i#'5J"@1!9RJ!r!!"%`%LB"r8J"R`
!Z[F*@N!jf#Ebi"$J!(eK+B+!2BJ'9NN-8!"jB!dXMc5i"jlJ!k5!H3!+C-C-C!"
MJ!(8!LbJ2a,4'l!$Cq"qj!mf3$Q!(GH!"#IJ,[D$$h!(j%#rNJ),i$(La"*!!)b
%NDJG3!!-Q!-K`!Im&4PJ!'h#1H5!!J!%E-"Gc"!2J!VF!N"J$Sc!*4J9ED!d6SJ
V%!3!`43J(J5!!hb"-h!$+-Gp-!)VJ!,!$KJ3")a"'!%'A8"p*!!-3!Gi4e5b!d*
%+r+-4,BE@X"2'`SD!!Y8"4-3qm`LjfJ+*i!$9)8!`!6NJLJ`#(0K,T!!J42!"eC
!3F!#!-!&h%F'J"#IRr0c!(("3+)%"M!)#J,d8j!!!H!"Q$i)L5!(!!ZJ"aM!!C!
!NLl!P0D)[,%(F+!$9!-K-+8L`DQC!j,R@(L"FL!%$%#&JSP-d5P4"`K3!PL&Ui!
9'J!Fa*TV!35+J6h`"Vk$!M`#*a%%h%%S@!"S`#K&!"J3#EK)+6J(Mm-!)!!*B#Q
)J4bJ!(C!mMb!-h!2VN!NH"A%TR*S!r9`T63%&BJ&2D46I)T&T#B#!55S&2B!"9#
!Hf!'JQ)AN!#*0"%'m-Mlm3*B3'Qd!a-#$eL+B4%%!J%C@!Eh)3KF43b!!L32E'`
$Gh(B8)-f83#@63,i!(C!!hJ")4PjFN!rd!"SS%mD*Gma!+5!!V!!JU!I5)"BJ$*
8"XY)!Li$CMb!)p!P[f3-H!4QiN`qJ#)C#T!!"!D`"l,!#l5-Pa%-F+0Z"!4i`!!
3SK'KP")!&e!CdQC,d!0*3!!k3#J3"S#!(RJ!GI!"UJ%Jm"C%J#Nf)XjB!*MNLF5
*BT*-ZJ,'!`N5"#(5!k#!+1)E-B!F-58HD$D%`acNJ!1J9!J4"##+Cb!))!,Fb#'
'a6HS!bqJ$J5"qj!!)!j!Y)%%$J32N!#!2e!dT!!%F!3FS!r`J5eC+m'NAE3$53!
RXS&JJ!LQ9,TF(C*(1q)"GA$V,%@aD"f6Sh*SL#SJ#Kb2'0!!4X0*h!%)8![#`C4
L$Zk!H!L!+[!+V!8H8*%X8P@S$iG*,"Z!"8LBaA%&L!&rH3dX$c"B!8@!6C`"@#!
Y"!"3I"chS33B*4K5$34"a1!!Tbi-K!X*U"X#3"CS9eRK2$)rjrFJkbEG[*Ycdd(
L63KT0`Z#K05E2d%#*)+#)!(NK!#3!!#'J($+L3"31)[#hk53!(&K+661`dN)&1G
@%!!1i29*6X-T!5SRib3Z+#&c&SA*L6JYje*!N!#MNh-@b-Cj1L1Rj6bF$I*cQNk
r15%I*1VFR#K"!X41ePN3EZIVl*bc-`$i6YN*1i2Rm#5GVipi5S$Nb6Z&TqY8RVZ
6FdE2i2NiS4rQe*brdh2bcZZC1R2Rp'bGhE0ibNl`L6X2*r-%RFicI!,2mGNlRbI
b0*lZ8hV#6r9j2[0QqP53!,#"!542kkNr!DF!k*m+mRpL6rcCpJUS!6fJ#$5"+Y!
&bN!EU!0pS"!dJRU&r8J0AQ%&i!CP85&iJj&!"M3!+8N1A!!XR!5cZ"pe%J$i!+h
32HB'%PS##SI(S!F!!!hFapb`*EiL%l#JYB)"M)+G-"H3!!BCb!"`!!8!J!9`&fM
!$Xd04U!TY!!6ZJ$-J9`B"IJ4!%J"q%J)K#J"d!)!3!G!dGcJ"H!M&l#L,#"!EY'
%S!DD3JD!"+q3!!!F"a8k&mVS'1J$f1!9$J"4%%0Rk&b`!df"!k!!13V9G'J8IAh
l%4X)83&!#3#!$0LLFm%40)80`!rNU*b3!+&4G#"q46l`#J-!$hLL866fr9"D8%R
EJKm0K`!!-Ha(EL"%+i!r#!j8J)F'3c1+$p,S32bN#D%C0)85d&3H3q88!9Z8MXT
5-X!"5)!3C3(13!#3!)"4N!!3*%!!5&XrP**U3R5!53%!'`J!J@#@8S*AH!$SJ3$
3!-3d6J5!GJ!IBF%V9!"aiC-Ddi@`(f(!0m@%X&3!4!$ib!0HB3N3!Q8aPBC$G3S
!hLJU%+)IJ!h%#APU*elKIZ5Nlq'5IP)()!$#k(l%!Gqd*%#"+9$6")!203'i"!#
8J&H)5`f#"(#Sm*%A[%)0F!Xr+4)3!2Aa+eE3pd!+!S!3f+)AYC!!lNGbm!SrJ!r
!T2q!(!J!6CS"#%&,93)!`!*iK3#`(p%"4G8+)S#K!S"@@"$f)c-3SL4J*b!"SCS
31!"2,3'SJ++kJE+)8SFU6fd"41!9@S!NkP%$*%mp!8MJ&6)!64!!%%&9Y30IGCQ
J$E-)5`%!)RLU`1!9KJ"88"D&DLYmUfq8P"S',J!!V!"6"3!PG6pLJ&F)![J!9E@
SJ*@RCS!2DJ'3!-BReDHf)!#m89E`#Kf!,a!!#J#P"J",q%D*`5Z%!-LJQ4B%'U"
Bk3&KaD*"G5HN$G+UIm#"%-8!am%'-&@6qPA4k&"p#"99Q`U"V`S0,+J`D+BiM3T
meBJD!9"!!-!%QY89m&36`!&HS33BKf08(LV@U!S!0!!XU+ZU9EVZ4b`J4#f!R%!
"Xp8CI&8AQJ')`'(9TZ,e+fT8c'%,QUN0#!$Ji+Y#J9Fi!5"!!(!"+&8!@!$&'PH
$`dX9Tb[KUS+"9dJ"F'Ske3&2PE*H"E-S!Z6T!h#S2*8&k&8+B!8!!!EJT`)J#5K
@GN"Jk8!c*DK93,,f!B!k,EJ#8a8!Bq#T)S*AH!'BD@kpU#Q@$*J!"L"@&B&l&3"
eJ+GU!!BJ4&I!El8&fI5LVJ+HbJ'Dk`N&!k*9!23#aBS,,'JK6DeS3mPqeAZ+19D
K#[LV"(8rCPA-)3I1Ujc)XLGJaEk(M0"93B!!i+8%3+YLJ3"!#)*X$$fc*`!#X&J
-fPEe`*NY!Fc!JQi%+"XAl1aq*!9#9!)`!`$!!rjUbIbKH4CcE)NAkeE[E,4k$bE
![FU(-kX"e#S'J+I8`-e#!cLVB$1!6QfV-)%-P#i#+`k`+pS!!+(f"+!")3S"U%'
!r+[`i-aQ!'4!B(8KSifeAj($DN*Yd%a*3!!3!,+fdqSK6K"N!d#-qSUQYEVQabh
UDh(!RE@Te48$!!"'8'bj!)VY!ifdZT)#d4S!h-#GC35[-!,X"$lEE@8Y)a#L$Q"
,N!#!fFS(+#d3U+a3lF8'J(BVDVN!0A8'lM8!1!*+k`UVUcS!!2bJf")$1%YM!F!
'F++Ip,eD!cJ,#PlK"VJ,mL$)rXpVfh#(kNF!X"k!dTV6S5SDdLN-Z,1d&Qeif!D
l%alXahfMX%#)-S")Ue*iU!$i!C5@"Vc#$K"T2bN(%!",!-lH8,-J!`!!&cLaCd$
@VPF(-%9IV!!)ZMm8(P$6hqT4"8!HS,6feLb3!&8lN!"IJi'Xj3BY96'd93N`!,j
LYQ8!D-$8YN+Zfd&pU5CmU8$JVlU!VPX#X+jF5++-GZeq4@qU#AYZ`Z8+AIF%C0X
23"DK`9NG!'mdd@j%dHT@!@mId,8()"6bfF,l3kQ"%$d!)H(+eM4qQ(I"V5BNLic
@%V$GX"S321cG43@'YmQk3Nm!!2a"9I8'A9F$8!#jbJN),caJZqdd)$M4aIYkpb-
,%+)'S-*kJ,rU$e,[B!d)a-$,PPl$Qf`0J)&PYJ%!!R6G$,"c3`!'035DP3ENh3&
E&X8!Yk8*-TB%[%)$3%I*,8eiSi!f),6#%&M6!J!95,d)05!!3hPlIQ8X!YLq@RH
,jMicN!"h`3&&T38Q0ERQhIik!Z`"Y`8'UCIk&S#*3'i"m(kN"d+d!24F'K"Hf@j
["3!&B0$+@fH`I#YZ!9L&Rp6AJS2P1em"!!QSX,iJ[a)!YUYd*HTZ5+F@J1fUe3+
J#N`Y38h"Ac(m%J"A#`01,!RSZLdJ,%*J41"PK5N1jV`%)2BPA!&J!r,Zqj@SEL!
!C&D,+J$B31S&"+r3"+b&G1S(mQkDKF"Q`!8,J#Um(qR!)0fJ0ELK-S+mUfX,J')
`ZQ1iJcjD!G"4QDd!m!5T0k+DJ&VK#USU!#!!SVB$Ri!@[(8*`"X0Z33!-BJ!1aS
Rm,!'U+8&YBiDK,MJ!Ia`(d!(3R3!k)'K+P6RJTrFMpSA!)3!C8"iF3!H,J'Y&!#
F!,qJ3U@Y*pk2Y43&a!AN1LHJ!"l1!(5h!bM56bTYZ3!H2J&3'!#J!-4!EHF%(F$
$*Z!+Di!05SX"!#"`a2de"H"86j!!6HF#*RM&1TJ%(&q$)'e*J5&'!N)d!#418j!
!64-#,hM&$rJ%Y0IF1KHqmAj%"P9"!"L$pa"G93#Z@!Si&6E!"TiK&!D!keb&GlL
3!#U4!q"%jI&lk,R`iMG!YB5!Mad!,RM(!#!#N!#!NB#2*d")5!J2Q3*-9595!I#
Y2lB!8e5*B)#Zi)mc3"B1b'C"&N,NK"!#V!&#&J')`4qA!+)!NNe!D"h*SMJ8JZ3
6d)rG!`U)IC`M"Ec8R-a-13F,S+X*)G)5@RbE"MS!0J#&B3!!!:
---