drstrip@intvax.UUCP (David R. Strip) (12/05/89)
My HP-LJII died after about 2 1/2 years of light use (~3500 pages). The self-test indicated a need for a new interface board (really the motherboard). That costs about $700. I called HP and whined about how I didn't think this was really fair - that it was really a defective card (which I really believe, given the symptoms.) Anyway, without too much hassle HP agreed to fix the unit on extended warranty (ie, free), I sent it out Thurs afternoon a week before thanksgiving, regular UPS, and got it back Weds. after Thanksgiving, again regular UPS. Any company that will take responsibility for their product a year and a half after the warranty expires, and then be so expedient about it has my thanks and vote of confidence. Strip drstrip@sandia.gov