cherson@nonode.DEC (09/05/85)
This posting is for a good friend of mine. Please reply to his U.S. mail address or call him. By the way, Tom is excellent in Technical German. ______________________________________________________________________________ Thomas M. Benfey 1040 Cooke Street Waterbury, CT. 06704 (203) 757-9560 OBJECTIVE: Technical Publications Manager with a high-technology company requireing both managerial and technical experience. EXPERIENCE: NORTH AMERICAN PHILLIPS CORP., Medical Systems Division, 1983-1985 Shelton, CT.; Documentation Manager: Responsibilities included: Reporting to director of national service. Supervised staff of 12 technical writers/illustrators and 6 support staff. Worked with an operating budget of $1,500,000 to produce/control 2,300 manual documentation configuration, supporting planning, installation and service of X-ray, DVI, CT, NMR systems. Liaison with European engineering, manufacturing, and training operations. - Implemented procedures to reduce documentation development, revision, and distribution time resulting in 96% increase in productivity. - Revised vendor selection criteria and costing procedures. Reduced annual operating expenses and inventory/distribution costs $250,000. - Reduced staffing requirements 25% via attrition and delayed hiring, saving $121,000. 1982-1983 T-BAR DATACOMMUNICATIONS, INC., Wilton, CT., Technical Publications Manager, Reported to Manager of Technical Marketing; Directed staff of product support & training specialists, and technical writers/illustrators. Controlled $350,000 budget to produce applications engineering/sales proposals and technical documentation. Responsible for Marketing & Communications with European subsidiaries. - Proposed and expanded in-house technical documentation. Reduced outside services requirements $295,000. - Developed entire training and user documentation for BELL-Canada installation. 1971-1981 ITT-NORTH TELECOMMUNICATIONS TECHNOLOGY CENTER, Columbus,Ohio, Senior Technical Writer/Editor, resposibilities included: Reporting to Director of Engineering Design Services. Resposible for technical review & validation of documentation to ensure compliance with BELL standards. Wrote and illustrated design/functional specifications and systems manuals. - Promoted to Information Development Engineer, coordinating documentation production resources; supervision of contract technical writers/illustrators. EARLY EXPERIENCE: BRISTOL-BABCOCK, INC.,Waterbury, CT., Technical Editor; Directed documentation development and special projects. Coordinated outside services for typesetting/ printing documentation. Supervised contract technical writers/illustrators. COMPUSERVE NETWORK, INC., Columbus, Ohio Technical Writer Applications Programmer; Responsibilities included: Writing financial applications and systems software manuals. Coordinated documentation production from manuscript through printing. ALANGRAPHICS DESIGN SERVICES, INC., Providence, R.I., Art Director, Managed design services/graphics department. Responsible for budgeting, staffing, capital expenditures Experiece in layout, design, typespecs, and printing. EDUCATION: The City College of New York B.S., German, 1969 The University of Connecticut PhD/ABD, German, 1973 Columbus Technical Institute/OSU BSEE, 1978 CONTINUING EDUCATION: - AMA marketing and management seminars - Coursework & seminars in Computer Sciences - Workshops in Office Automation PERSONAL: Married, two children Actively involvd in community and civic affairs Special interests: sailing, Jiu-Jitsu, photography Adjunct Professor - Scientific and Technical German Member: American Management Association Society for Technical Communication Modern Language Association American Society of Magazine Photographers