cherson@nonode.DEC (09/13/85)
This posting is for a good friend of mine. Please reply to his U.S. mail
address or call him. By the way, Tom is excellent in Technical German.
______________________________________________________________________________
Thomas M. Benfey
1040 Cooke Street
Waterbury, CT. 06704
(203) 757-9560
OBJECTIVE: Technical Publications Manager with a high-technology
company requireing both managerial and technical experience.
EXPERIENCE: NORTH AMERICAN PHILLIPS CORP., Medical Systems Division,
1983-1985 Shelton, CT.; Documentation Manager:
Responsibilities included: Reporting to director of national
service. Supervised staff of 12 technical writers/illustrators
and 6 support staff. Worked with an operating budget of
$1,500,000 to produce/control 2,300 manual documentation
configuration, supporting planning, installation and service
of X-ray, DVI, CT, NMR systems. Liaison with European
engineering, manufacturing, and training operations.
- Implemented procedures to reduce documentation development,
revision, and distribution time resulting in 96% increase
in productivity.
- Revised vendor selection criteria and costing procedures.
Reduced annual operating expenses and inventory/distribution
costs $250,000.
- Reduced staffing requirements 25% via attrition and delayed
hiring, saving $121,000.
1982-1983 T-BAR DATACOMMUNICATIONS, INC., Wilton, CT., Technical
Publications Manager, Reported to Manager of Technical
Marketing; Directed staff of product support & training
specialists, and technical writers/illustrators. Controlled
$350,000 budget to produce applications engineering/sales
proposals and technical documentation. Responsible for
Marketing & Communications with European subsidiaries.
- Proposed and expanded in-house technical documentation.
Reduced outside services requirements $295,000.
- Developed entire training and user documentation for
BELL-Canada installation.
1971-1981 ITT-NORTH TELECOMMUNICATIONS TECHNOLOGY CENTER, Columbus,Ohio,
Senior Technical Writer/Editor, resposibilities included:
Reporting to Director of Engineering Design Services.
Resposible for technical review & validation of documentation
to ensure compliance with BELL standards. Wrote and
illustrated design/functional specifications and systems
manuals.
- Promoted to Information Development Engineer, coordinating
documentation production resources; supervision of contract
technical writers/illustrators.
EARLY
EXPERIENCE: BRISTOL-BABCOCK, INC.,Waterbury, CT., Technical Editor;
Directed documentation development and special
projects. Coordinated outside services for typesetting/
printing documentation. Supervised contract technical
writers/illustrators.
COMPUSERVE NETWORK, INC., Columbus, Ohio Technical Writer
Applications Programmer; Responsibilities included:
Writing financial applications and systems software
manuals. Coordinated documentation production from
manuscript through printing.
ALANGRAPHICS DESIGN SERVICES, INC., Providence, R.I., Art
Director, Managed design services/graphics department.
Responsible for budgeting, staffing, capital expenditures
Experiece in layout, design, typespecs, and printing.
EDUCATION: The City College of New York B.S., German, 1969
The University of Connecticut PhD/ABD, German, 1973
Columbus Technical Institute/OSU BSEE, 1978
CONTINUING
EDUCATION: - AMA marketing and management seminars
- Coursework & seminars in Computer Sciences
- Workshops in Office Automation
PERSONAL: Married, two children
Actively involvd in community and civic affairs
Special interests: sailing, Jiu-Jitsu, photography
Adjunct Professor - Scientific and Technical German
Member: American Management Association
Society for Technical Communication
Modern Language Association
American Society of Magazine Photographers