adnan@NCoast.ORG (Adnan Yaqub) (02/04/91)
In article <6207@rsiatl.Dixie.Com> jgd@Dixie.Com (John G. DeArmond) writes: >Customer Service will make or break your product. You'd damn well better I agree. >plan for it as an integral feature of your product, fully as important >as the software not crashing. Here's an example of how to and how not to >do customer support. I have used 2 brands of intelligent async cards in >Unix systems for my customers. One brand is Comtrol and the other is >Stargate. I no longer use Stargate because of customer support. > >When I opened the first Comtrol box, the first thing I saw was a plastic gold >card just like a credit card. On this card was printed the 800 toll free This sounds like you bought the box from Comtrol. [stuff about Comtrol's good support deleted.] >My Stargate experience was a bit different. I inherited my first card >in some surplus stock I bought. The card uses address decode PALs that This sounds like you got Stargate's board at a garage sale. While I believe that customer support is important and a company should strive to support all its products, I don't expect the same support from a company whose product I inherited with one whose product I bought and is still under warranty. Do you? [stuff about Stargate's bad customer support deleted] I suggest that this thread be moved to another newsgroup. (Which one, I don't know.) Adnan Yaqub (adnan@ncoast)