rbp@investor.pgh.pa.us (Bob Peirce #305) (04/09/91)
In article <1991Apr8.034045.19207@milton.u.washington.edu> mrc@cac.washington.edu (Mark Crispin) writes: > >I called 1 (800) 848-NeXT in early February, and was quoted a 3-week >turnaround from receipt of order to shipment on NeXTstation orders. I >didn't believe it, but I decided the time had come to order a machine. > >Not surprisingly, it didn't show up. > >I called 1 (800) 848-NeXT and asked if they could give me a time >estimate. They insisted that "three-weeks" was the current >turnaround. It took some amount of arguing before they would even >that yes, indeed, they had received the purchase order. This is not unique to NeXT. I had a similar experience with a Theta Digitial DS-Pre. Theta is upgrading to the MOT DSP chip. I heard about this last Summer and I called them. They took my name and said they would contact me in about two weeks so they could minimize the turnaround time -- excellent! However, they didn't call. I called them about once a month. Every time I got the same two week story. (Sounds like "The Money Pit"). Finally, in January, I asked, do you really mean two weeks or has somebody told you to tell that to everybody? The women on the phone got very insulted and said she did the scheduling and it would be two weeks. Well, it wasn't. I finally heard from them just before Easter. Cautiously I asked, how long until I get it back. Ten days, I was told. Ha! I FedExed the unit on 3/22. They should have got it 3/26. It's due back today. We'll see. I think the problem is at Motorola. For whatever reason they aren't getting the chips out the door and everything down stream is backing up. I wonder how Cincinatti Microwave is doing getting chips for the new Escort. They probably need more than NeXT and Theta combined. -- Bob Peirce, Pittsburgh, PA rbp@investor.pgh.pa.us 412-471-5320 venetia@investor.pgh.pa.us [NeXT Mail] ...!uunet!pitt!investor!rbp [UUCP]