kwongj@caldwr.UUCP (11/25/87)
I am unhappy with the way Apollo handles their distribution of
patches/updates. In my attempt to obtain the tcp/ip patches I have
encountered:
call to-
1-800-2-apollo: "Oh, you have to call your local sale office".
Local sale office: "Oh, you have to talk to your sale rep".
Sale Rep.: "Ring ring ring ring... ring -- click!"
Try again next day. Sale rep not in. Answering service left message
for sale rep. Waited two days, no reply.
Call again, same routine- got disconnected.
Can Apollo automatically forward patches to those companies that have
the affected software ??
How are we suppose to know if a update or patch is available if we
don't poll our sale rep.
Does Apollo mail out newsletter stating available patch/update ? If so,
how do you get on the mailing list.
James Kwong
1416 9 th Street Rm. 249
Sacramento, CA 95802
(916) 322-9430
Calif. Depart. of Water Resources ucdavis.edu!caldwr!kwongj (Internet)
...!ucbvax!ucdavis!caldwr!kwongj (UUCP)
"Our program who art in memory, HELLO be thy name.. "
Disclaimer:
The opinions expressed above are mine, not those of the State
of California or the California Department of Water Resources.