m.andrews@trl.oz.au (Murray Andrews) (07/07/90)
In article <1990Jun29.150426.26943@cns.umist.ac.uk>, ran@cns.umist.ac.uk (Bob Nutter) writes: |> ...all very well, and ideal if everything was perfect. Trying to get |> any sense out of Hp/Apollo these days, never mind details on an APR |> that someone filed in possibly a different continent is _not_exactly_easy_ |> Christ, they're not even sure about our contracts with them! I know it |> doesn't resolve the issue, but how many people out there have had a |> patch tape *offered* them by apollo? Do Apollo tell you about |> bugs/problems? Why do more problems get sorted out here than through |> manual-quoting support centres? (These are all questions someone at |> HP/Apollo should answer...) Patch tapes offered to us - are you kidding? We can't even get the software we have paid for offered to us :-( We have also asked them for patches we have seen referenced on the net (in particular streams patches) and they haven't even heard of them in Melbourne and, as far as we can tell, make no effort to get them for us. Despite dozens of phone calls (most of which were never returned) and a written complaint we still can't get them to supply us with 10.2.p and NFS for 10.2 and some other bits and pieces or even tell us when we can get them. We even tried submitting the lack of such software as problem reports - all to no avail. I assume these things are available elsewhere. Please correct me if I'm wrong. We got sick of waiting for them to deliver an exatape for a DN10000. After months of empty promises or dead silence we cancelled the order weeks ago and bought a SPARC+exabyte for about the same money as Apollo/HP wanted for the exabyte alone. To top it off Apollo/HP finally delivered an exabyte unit to us last Monday. We did not even unpack it so I don't know if it was for a 10000 or not. It was returned immediately. I don't know whether our experiences are typical of the organisation as a whole, just the Australian/Melbourne end of things or its just us having these problems. Frankly I don't care. We just want what we are paying for. I know local Apollo/HP people read this group. Where is our stuff? Murray Andrews. ------------------------------------------------------------------------ --------- *My opinions are my own and not necessarily those of Telecom Australia* ------------------------------------------------------------------------ ---------