rtp1@quads.uchicago.edu (raymond thomas pierrehumbert) (07/12/90)
Well, joy in Mudville. The tech rep came today and put mtvol in my /com directory, so my new disk is now mounted and working. This shows, I guess, that the problem at HP/A is not so much dedication of the staff or even the amount of time they spent but inefficient deployment of resources. In this case, it took several hours spread over two days to do what should have taken minutes, if information had been distributed the way it should. To say nothing of the ridiculous error of leaving /com/mtvol out of the installation script for BSD_med.