burdick@hpspdra.HP.COM (Matt Burdick) (08/18/90)
This article was in alt.sys.sun - I thought it was relevant to the discussion about providing Internet-accessible customer support. It was posted under the title "Re: How to crash sun 4 machines (Anyone have a fix?)": >In <32990@eerie.acsu.Buffalo.EDU>, pjg@acsu.buffalo.edu writes: >>editorializing for a second: why doesn't sun post a list of bugs fixes? >>it's particularly annoying for those of us who pay for software maintenance >>to have to find out about user mode crashes off the net. > >Sun does make a data base of known bugs available to their customers >who pay for software support. The problem is that this database is >only accessible via 2400 baud modem which is a royal pain. I have >approached people at sun multiple times about making the service >available to at least paying customers on the internet, but my >suggestions have so far fallen on deaf ears. I have tried to argue to >Sun that doing such would actually save them money, since I can look >for a known bug at least as fast as calling up my support contact, but >he would not have to waste his time doing the work. If I found a bug, >I could then simply send him email referencing the bug report and >informing him of my problem. >-- >------------------------------------------------------------------------------ >Morry Katz >Rockwell Science Center >administrator@rpal.com (machine administration issues) >katz@rpal.com (other) >------------------------------------------------------------------------------