jimr@maths.su.oz.au (Jim Richardson) (08/22/90)
Materials for the HP Open Letter are now available by anonymous FTP from maths.su.oz.au (129.78.68.2), in directory netpower. Australian ACSnet sites may access the files via fetchfile or netfetch as well. Apologies for the continuing delay in the release of the list of signatories. Here is the README file from the netpower directory. HP/APOLLO "NETPOWER" CAMPAIGN 1990 Background The "netpower" campaign grew out of discussions in comp.sys.apollo which indicated considerable dissatisfaction with HP/Apollo customer service. The discussions were distilled into an "Open Letter" to HP, with the aim of encouraging HP to improve its services by allocating more resources to Apollo support, and by using the Internet, in particular, by facilitating email contact with customers (e.g., bug report submission and response), by posting more articles to Usenet news, and by setting up a public FTP archive of customer support materials. The Open Letter argues that such steps would be permitted under network usage guidelines, and would be of benefit both to customers and to HP. Signatures for the Open Letter were collected, and it is intended to send copies to HP. The following files are available. All files with names ending in .Z are compressed and should be FTPed in binary mode. The Open Letter itself open_letter.tex.Z LaTeX source for the Open Letter fancyheadings.sty.Z LaTeX option file for open_letter.tex a4.sty.Z LaTeX option file for A4 paper open_letter.ps_us.Z PostScript version for US paper size open_letter.ps_a4.Z PostScript version for A4 paper open_letter.txt.Z plain text version of the Open Letter Please choose the most appropriate files and retrieve only those, to lesssen load on the Australia-US IP link, which is permanently saturated. If LaTeX is available at your site, the best way to generate a printed copy of the open letter is to retrieve the file open_letter.tex.Z. It uses the option file fancyheadings.sty, which is not part of the original TeX distribution, so fetch fancyheadings.sty.Z as well if it does not already exist at your site. For printing on A4-sized paper (outside the US) you may want a4.sty also. If you don't have LaTeX but do have a PostScript printer, fetch one of the files open_letter.ps_{a4,us}.Z, depending on the paper-size you want. Otherwise, use the plain text version open_letter.txt.Z. The list of signatures *** NOT YET READY *** Signatures.Z plain text list of signatories Signatures.ps_us.Z two-column PostScript for US paper Signatures.ps_a4.Z two-column PostScript for A4 paper Sorry, but the signature list is still not available, because of a delay in the European collection reaching me, probably caused by mail problems. The plain text version will be posted to comp.sys.{apollo,hp} as soon as possible, and the PostScript versions will be available here for FTP. At 22 August, excluding the missing European list, there are 55 separate signatures containing 64 names from 45 institutions and companies in eight countries. Some references ftp_archive.Apple.Z news item about Apple's FTP archive security_alert_system.sun.Z news item about Sun's security policy netuse.txt.Z NSFNET Acceptable Use Policy -- Jim Richardson Department of Pure Mathematics, University of Sydney, NSW 2006, Australia Internet: jimr@maths.su.oz.au Phone: +61 2 692 2232 FAX: +61 2 692 4534