MCKEEVER@UMKCVAX1.BITNET (06/16/87)
Mary Malmros at Smith says she is having problems with her TU81+, that it is
having problems with EOT. At our site we had a similar problem with a TA81,
but it was not a software problem. It took about 6 months before we finally
found out what was going on. The symptoms were: running off the end of tape
or not recognizing the EOT, refusing to take certain tapes with no apparent
pattern with regard to manufacturer or the data on the tape, passing and
then failing diagnostics again and again with no real pattern. The problem
was even escalated up to district support after local field service couldn't
solve the problem. They tried changing EOT sensors, and multiple boards
several times to no avail. And finally one day, while field service was
running diagnostics again, one of them touched the octopus cable that
connects all the boards together and the drive threw the EOT error.
WHOOPPPIE!!! And it was reproducable! The next day they replaced the cable
and we've had no problems since. I don't know if this is Mary's problem,
but it is something to look into. If not, maybe it will help some other
poor netlander, since I have heard that there is a known engineering problem
with some of the cable connections on the TA81. BTW, we were very satisfied
with the help we got from Field Service for the most part. They tried very
hard, kept us informed always, and finally solved the problem. I just wish
they would have shook the %$%$#& cable a bit sooner.
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UMU UMUMUMUMUM
UMU UMUMUMUMUM
UMU UMUMUMUMUM Brian McKeever
UMU UMUMUMUMUM Computer Science
U UM U University of Missouri Kansas City
U UM UM UM 4747 Building Rm. 219
UMUMUMUM UMUM UMUM 5100 RockHill Rd.
UMUMUMUM UMUM UMUM Kansas City, MO 64110
UMUMUMUM UMUM UMUM BITNET: MCKEEVER@UMKCVAX1
UMUMUMUM UMUM UMUM
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