STEWART_SYS@uta.EDU (Dan Stewart) (06/16/87)
Perhaps in distributing security patches, or any needed patch for that matter, DEC could set up a similar system to what SAS Institute has, which is called Dial-A-Patch. You call into their system and interactively select the patch that you need and download it. DEC could use the same method of identification as for RDC, in an online form, asking for your system ID and a registered contact name. In this manner, people could get a patch when they need it, after they've become aware of a problem, or they could simply make it a practiceto regularly dial in to see what current patches exist. This solution would involve some expenses on DECs part, as far as setting up a machine for this purpose, and some kind of rotary-answer modem system, but as it is now, they have to send out tapes to everyone, which must be a large expense in itself. Dan Stewart Univ. of Texas - Arlington
DHASKIN@CLARKU.BITNET.UUCP (06/19/87)
> Perhaps in distributing security patches, or any needed patch for that > matter, DEC could set up a similar system to what SAS Institute has, which > is called Dial-A-Patch. You call into their system and interactively > select the patch that you need and download it. DEC could use the same > method of identification as for RDC, in an online form, asking for your > system ID and a registered contact name. In this manner, people could get > a patch when they need it, after they've become aware of a problem, or they > could simply make it a practiceto regularly dial in to see what current > patches exist. > > This solution would involve some expenses on DECs part, as far as setting > up a machine for this purpose, and some kind of rotary-answer modem system, > but as it is now, they have to send out tapes to everyone, which must be a > large expense in itself. They already have it... well, sort of. The TSC in Colorado supports what they call DSIN - *D*igital *S*oftware *I*nformation *N*etwork. It makes available to customers (who have software support) a subset of the database that TSC 'engineers' use in diagnosing problems called in via voice. One can dial up and examine various items -- 'flash' data, which is supposed to be new info on certain software products, but tends to be rather old; symptom and solution information, which is probably the most useful... one can search on keywords to find info, examples, etc. One can also submit problems to the TSC via the DSIN (akin to phoning in a problem) and even submit SPRs (don't worry, response thru these SPRs is *just* as slow as by US Snail). Re-reading the above I realize I don't make it sound very good, but before we joined BITNet I found it extremely useful. I am now happy to say that I think Info-VAX may have the edge. I haven't used the DSIN in 5-6 months. One can't really 'download' information, but I use SET HOST/DTE/LOG to dial out, and that gives you a reasonably workable file back home. I think I left a message in the suggestion box about supporting Kermit, but haven't had a response yet. To get more info, ask TSC next time you call, or contact your (uh-oh) sales rep. Ciao - % Denis W. Haskin Manager, Technical Services % % ----------------------------------------------------------------------- % % DHASKIN@CLARKU.BITNET Office of Information Systems (617)793-7193 % % Clark University 950 Main Street Worcester MA 01610 % % % % "Revenge is best served cold." -- Anonymous %