jon@mdbs.UUCP (07/08/87)
In article <14344@teknowledge-vaxc.ARPA> mkhaw@teknowledge-vaxc.ARPA (Michael Khaw) writes: >in article <1050@aldebaran.UUCP>, jimp@cognos.uucp (Jim Patterson) says: >> >>[mentions that DEC phone support only recognizes 3 "designated names" ] >> I've heard that there are . . . a number of designates named Mickey Mouse ... > >Yes, but what happens when . . . all the support people are busy and >they have to call back? How do you tell which Mickey Mouse in your >organization called them? > In our company we have one person who is the official DEC Support "contact"; if I have a problem I describe it to him and he calls it in (he knows the magic numbers they want and all that). He tells DEC Support to ask for me (my unregistered, for-real name) when they call back (they *always* call back), and we've had no problems.