MACALLSTR@vax1.physics.oxford.ac.UK (08/03/88)
DEC are wanting to charge us 10% of list price for maintenance of our DECserver200's. At 200+ pounds/dollars per year this seems excessive for equipment of this type. We have about 20 DECserver200's which would cost us 4000+ pounds/dollars per year. In the year's warranty for those 20 terminal servers we have not recorded a single fault. Either somebody at DEC has got the figures wildly wrong or we forget about maintenance : we could buy a couple of extra servers per year for the price of maintenance! What have others experienced re maintenance of DECserver200's ? John