zemon@felix.UUCP (03/03/87)
Big Business does it again! My bill arrived today from Prentice-Hall for The Book and included a $4.98 charge for postage and handling. I thought this was absurd since I had to go to Washington, DC personally to pick up the book and then hand carried the book back to California. So I called the "For customer assistance call:" phone number at the bottom of the bill and complained. They removed the charge. Forewarned is fore-armed -- -- Art Zemon FileNet Corporation Costa Mesa, California ...!hplabs!felix!zemon