manager@cai.com (08/17/90)
Got your asbestos suit ready? I've been battling with Prentice Hall for weeks now trying to get a copy of Minix. They took my order by phone on July 31st as an 'express' order (five business days for $6.00 extra). On August 13th, after patiently awaiting the delivery, I called them up to find out what was going on. The person with whom I spoke was quite helpful and told me that the order had shipped on the 6th and would be delivered no later than the next day (14th). Since I received no delivery on the 14th, I called again and found out that if they try once to deliver and nobody is home, they simply return the package (slowly) to the sender without leaving a note! Rather shocked, I asked them to send me another express shipment but this time trying overnight delivery to my office (we've got a mailroom, so somebody's ALWAYS home :-). Since I didn't receive the package, I called again today (17th). This time, they told me that the warehouse informed them that there was no stock on the Minix distribution and the charge that they issued to my credit card would be refunded. [At this point, it is appropriate to note my deranged expression and scarlet coloring.] When I pushed the issue about the warehouse being out of stock, she recanted and said that the warehouse was reporting 'limited' stock but that she couldn't tell whether there really was any or not. Now I'm waiting for a supervisor to call me back... The moral of the story? (1) Don't order the express shipment from Prentice Hall, as you are only wasting your money. (2) Don't order anything from Prentice Hall, as you are only wasting your money. IMHO, Prentice Hall is not sufficiently responsible to handle software distributions, much less book distributions, if they can screw up an order *three* times in a row. Would some kind soul please help me get a copy of 1.3 or 1.5 Minix for the PC so I can get started while I turn grey (and red) waiting for Prentice Hall to get their *(&^( together? THANKS! -- Todd Aven Manager, Mid-range Computer Services Computer Associates International Internet: manager@cai.com UUCP: uupsi!usgcdh!manager
fortinp@bcars223.bnr.ca (Pierre Fortin) (08/23/90)
In article <328.26cc0d0a@cai.com>, manager@cai.com writes: > Got your asbestos suit ready? You can get all the help flaming you need (from me) if you want it... > > I've been battling with Prentice Hall for weeks now trying to get a > copy of Minix. Lucky you; I've been battling since ... (Hmmm, it's been so long, I forget if I started last year, or early this year) [stuff deleted] > This time, > they told me that the warehouse informed them that there was no stock > on the Minix distribution and the charge that they issued to my credit > card would be refunded. [At this point, it is appropriate to note my > deranged expression and scarlet coloring.] When I pushed the issue > about the warehouse being out of stock, she recanted and said that the > warehouse was reporting 'limited' stock but that she couldn't tell > whether there really was any or not. Now I'm waiting for a supervisor > to call me back... Well, *I* can tell you *why* they don't have *your* copy, I've got it! I've posted a very brief overview in another message, but the short of it is that I have 1.3 for the IBM-PC _and_ PH's collection agency on my back as a result of their inability to READ what they publish (THEIR registration card reads "Atari ST", yet they send diskettes for IBM-PCs). > > The moral of the story? (1) Don't order the express shipment from > Prentice Hall, as you are only wasting your money. (2) Don't order > anything from Prentice Hall, as you are only wasting your money. IMHO, > Prentice Hall is not sufficiently responsible to handle software > distributions, much less book distributions, if they can screw up an > order *three* times in a row. The moral of my dilema is: DON'T send in Atari ST registration cards. > > Would some kind soul please help me get a copy of 1.3 or 1.5 Minix for > the PC so I can get started while I turn grey (and red) waiting for > Prentice Hall to get their *(&^( together? Like I say in my summary: "Wanna trade a collection agency for 1.3?" > > THANKS! You're welcome. > > -- > Todd Aven > Manager, Mid-range Computer Services > Computer Associates International > > Internet: manager@cai.com > UUCP: uupsi!usgcdh!manager Pierre Fortin fortinp@bnr.ca
hlin@cbnewsi.att.com (hua.t.lin) (03/13/91)
In article <1990Aug23.040454.25344@bnrgate.bnr.ca> fortinp@bcars223.bnr.ca (Pierre Fortin) writes: >Geoff Kratz) >Organization: Bell-Northern Research, Ltd. Ottawa Ontario CANADA >References: <328.26cc0d0a@cai.com> >Date: Thu, 23 Aug 90 04:04:54 GMT > >In article <328.26cc0d0a@cai.com>, manager@cai.com writes: >> When I pushed the issue >> about the warehouse being out of stock, she recanted and said that the >> warehouse was reporting 'limited' stock but that she couldn't tell >> whether there really was any or not. > >Well, *I* can tell you *why* they don't have *your* copy, I've got it! >I've posted a very brief overview in another message, but the short of it >is that I have 1.3 for the IBM-PC _and_ PH's collection agency on my back >as a result of their inability to READ what they publish (THEIR registration >card reads "Atari ST", yet they send diskettes for IBM-PCs). I can tell you too.. So can a friend of mine.. I received a 3.5" set of Minix in place of 5.25. A similar thing happened to my friend. I had to send back the wrong set by postage paid business reply label... Of course, they do not know what they have in the warehouse, 'CAUSE they do not know what they have shipped out. PH should get some people who can `READ' to work in their warehouse. Besides, they tell you that it will take five business days for the book to be delivered by `overnight delivery', the reality is it takes them 4 business days to put it in the mail, and one day for Airbourne Express to deliver. - H Lin >> -- >> Todd Aven >> Manager, Mid-range Computer Services >> Computer Associates International >> >> Internet: manager@cai.com >> UUCP: uupsi!usgcdh!manager > >Pierre Fortin >fortinp@bnr.ca