sunmail@kolmogorov.physics.uiuc.edu (Sun Support Crusade Office) (04/05/89)
A little note I posted earlier about using e-mail to Sun salesmen to pressure Sun into developing better support has generated some mail. I would like to compile anecdotal material on the quality of Sun Support and post a compilation of "typical Sun Support stories" and an "analysis" which I will also mail to Sun's VP of support (if my e-mail gets bounced, then via real-mail). I would like modest length mail messages written with some degree of wit, but not too much flaming, which relate a Sun Support story. I would like to hear about both bad and GOOD experiences with Sun support. Also I would appreciate constructive ideas and suggestions that others would like forwarded to Sun to improve their support. Actually, I would really be happy if Sun had an effective way for Users to express their dissatisfaction directly. To make this systematic, I would appreciate all e-mail concerning Sun support to mailed to the below address and not to my personal e-mail address. I currently do not get a news feed, and this will not be fixed for a few weeks. The only thing I am sort of worried about is getting either no response, or too much!!! (Not much room for error!) ari Please mail comments, stories and ideas to: sunmail@kolmogorov.physics.uiuc.edu Aritomo Shinozaki Department of Physics University of Illinois Urbana, IL 61801