ISSTTH@NUSVM.BITNET (TNG TH) (03/30/89)
Have any of you experienced delivery problems from SUN on their Jaguar controller card? We have an outstanding order for over four months and SUN has been shifting its position on the delivery of this card. Their initial suggestion was that this card will not be delivered but in its place they would ship Xylogic card. They have recently retracted this position, stating they would ship only the Jaguar card. Do any of you know when the delivery of this card is scheduled? We seem to have problems in making SUN respond to customer needs. May be SUN has grown too big too fast or is it they are yet to become an international company? The net result is a very bad PR for them in this part of the world. Thanks in advance for your input. By the way, I am writing from Singapore.
ekrell@ulysses.att.com (04/24/89)
>Have any of you experienced delivery problems from SUN on their Jaguar >controller card? We have an outstanding order for over four months and >SUN has been shifting its position on the delivery of this card. Welcome to the club. We ordered an SMD-4 back in january and we're still waiting. I was promised 45-day delivery time back in january, but our Sun sales rep was replaced in the meantime and of course the new sales rep doesn't know anything about it. -- Eduardo Krell AT&T Bell Laboratories, Murray Hill, NJ UUCP: {att,decvax,ucbvax}!ulysses!ekrell Internet: ekrell@ulysses.att.com
jh@uunet.uu.net (Juha Hein{nen) (04/24/89)
In article <8903140942.AA24953@rice.edu> ISSTTH@NUSVM.BITNET (TNG TH) writes:
Have any of you experienced delivery problems from SUN on their Jaguar
controller card? We have an outstanding order for over four months and
SUN has been shifting its position on the delivery of this card.
Same with us: we placed an order last year and haven't got the goods.
It certainly is unfair that in their official benchmarks Sun has for
quite a long time used the new vaporware controllers which are not
available to customers.
--
-- Juha Heinanen, Tampere Univ. of Technology, Finland
jh@tut.fi (Internet), tut!jh (UUCP), jh@tut (Bitnet)geek%media-lab.media.mit.edu@eddie.mit.edu (Chris Schmandt) (05/05/89)
ekrell@ulysses.att.com writes: >>Have any of you experienced delivery problems from SUN on their Jaguar >>controller card? We have an outstanding order for over four months and Yup. We ordered ours in August...
jam@philabs.philips.com (John A. Murphy) (05/06/89)
>>We have an outstanding order for over four months and >>SUN has been shifting its position on the delivery of this card. > >Welcome to the club. We ordered an SMD-4 back in January and we're >still waiting. I was promised 45-day delivery time back in January, >but our Sun sales rep was replaced in the meantime and of course Add another to the list of disgruntled customers. I've had extra 3/60 fans on order since January. Our promises went from 30 days to within 45 to we'll get back to you. At one point they even told us they had shipped which got us off their back for a couple of weeks. Several times we were told "They will be shipping next Monday/Tuesday/Wednesday/Thursday/Friday/week". We are still waiting. It irritates me more that I can't get an accurate schedule from them so I can plan around the delays. Two weeks ago our Sun sales rep. was telling us the woes Sun is having as they change their MIS system from system designed for a $100 million dollar company to a new system that can handle their $2 billion a year sales. Only problem with this is my fans were way on back order long before this change happened. BTW, has anyone else experienced problems with the 3/60 fans? We have had to replace about a third of our 3/60 fans and some friends at other sites have had similar failure rates. Our Sun salesman once again said he talked to the Eastern service manager and said they haven't had any kind of global problem with these fan units. Am I just unlucky? Can anyone give me an address where I could buy these fans from a distributor or a manufacturer? Any and all responses welcome. Murf p.s You can get the Xyologics 753 controller from MESA (203)878-6800 amoung others for under $1600 with 30 day delivery. -- John A. Murphy jam@philabs.philips.com 345 Scarborough Road Briarcliff Manor, NY 10510 One one-trillionith of a surprise: picaboo (914)945-6216