91erm@bigbird.cc.williams.edu (Evan Moore) (06/19/89)
Boy, did I cause a fuss. I want to make it clear that my message in SunSpots v8n19 was not meant as a slam against Sun. As I said at the end of my message, I don't hate Sun. The service we've gotten has always been great considering our contracts. Hardware calls have always been returned promptly, and given that we have only minimal support and update service for software it's great they don't just drop the line when I call the 800 number and ask for software help. As I thought I made clear, I was just throwing out an idea. Sun has had trouble at times with service delays, and there have been people miffed because they didn't feel they were getting good response. I haven't been one of them. I was just pretending I was a really big place that could buy quick response contracts and what I might do if I felt slighted. As the net pointed out, and with which I totally agree, suits should be the last step. I would of course (as suggested by one message) meet with the district managers and whatnot before doing anything legal, and I personally would be much more interested in trying to find other sources of support than committing to a suit. Given the hassles of suing, I don't think there are many sites which would actually seek relief through this route. Compared to my experiences with other major computer vendors, Sun's support is great. On my very first Sun (which wasn't under contract) I found myself in a tight situation where it was hard to assign blame for a number of minor accidents involved in a repair, and the whole mess was nicely resolved to the satisfaction of everyone's spirits and budgets. I doubt other companies would have been so flexible. I hope this settles everyone's feathers. I really didn't mean to cause some of the hostility I raised. I just brought up an idea, which the community has basically rejected, and which I never meant to be advocating. Evan R. Moore Academic Computing Group Williams College 91erm@bigbird.cc.williams.edu