RMG3@psuvm.psu.edu (12/05/90)
We are about to sign a new service contract for the next 6 months for our assorted Suns. The question which has arisen is whether to change from our current Sun contract to a group called ASJ Support Services Inc. The change looks attractive because ASJ is promising faster service for less money. We have not been excited with the level of service provided by Sun. o So, is ASJ true to their word? (their offer is that someone will be here within 4 hours of our call) o Are their repairs good? (we don't want to be calling them back a few days after they've come out) And in general, how do they compare to Sun on maintenance? Please respond by e-mail and I'll summarize to the net. Thanks, Bob Grumbine
eddie@cs.utexas.edu (Eddie Turner SJRPP TSD) (12/18/90)
In article <623@brchh104.bnr.ca> RMG3@psuvm.psu.edu writes)
:-)
:-) o So, is ASJ true to their word? (their offer is that someone will be
:-) here within 4 hours of our call)
We have used ASJ on-site support service for our RasterGraphics
electrostatic plotter for a year now and any time we have problems they
are here by noon the next day (they come up from Melborne, Fl.) and they
always show up with plenty of spare parts. For this reason we have now
gone with their Sun hardware support (cost 18% less than Sun's). We have
not had to use the service yet (knock on wood) but I feel very confident
in their ability should that happen.
Eddie Turner UUCP:...gatech!uflorida!unf7!sjrpp!eddie