[comp.sys.sun] Software Support Contracts

mp@allegra.tempo.nj.att.com (Mark Plotnick) (12/10/90)

We're still waiting to get several OS 4.1 tapes.  Initially, everyone we
talked to at Sun about the problem referred us to someone else, and we
went in circles.  More recently, the responses have been "I'll have to get
back to you" or "I think we're making real progress", but after 6 months
and dozens of phone calls and a few written letters, we still don't have
the tapes.  I figured that now that 4.1.1 has come out, I'd ask for help
from the net (we know 4.1.1 is out because we went to add a subscription
for CD-ROM in an attempt to get the distributions, but were told that our
subscription was added after the CD-ROMs had shipped.  Wait for 4.1.2, I
guess).

If anyone knows who handles software support contracts at Sun, please let
us know (we're going to borrow a neighbor's CD-ROM when it comes - so we
appreciate, but respectfully decline, offers to send us copies of your
tapes.  We're looking for a solution that won't require us to keep on
borrowing friends' tapes).

Also, is there any reason to keep a subscription for Sun-3 and PSRA tapes?
I believe that there is no 4.1.1 PSRA tape, and that there will be no
Sun-3 tapes after 4.1.1.

	Mark Plotnick
	allegra!mp or mp@allegra.att.com

jipping@cs.hope.edu (12/11/90)

> ...  Wait for 4.1.2, I guess.
> 
> Also, is there any reason to keep a subscription for Sun-3 and PSRA tapes?
> I believe that there is no 4.1.1 PSRA tape, and that there will be no
> Sun-3 tapes after 4.1.1.

Aside from getting answers from the Answer Center, probably not!  In fact,
if all you are doing is getting the contracts for UPGRADES -- don't
bother!  4.1.1 is the last 4.x release.  The next release will be SVR4 --
and the customer ship date on that is LATE '91 (Oct/Nov-ish).  You'd be
wasting a year's worth of support bucks -- when you can simply buy it
then! 

Spent the money on network connections...:-)

      Mike Jipping
      Hope College Department of Computer Science
      jipping@cs.hope.edu  (BITNET: JIPPING@HOPE)

jgeld@caen.engin.umich.edu (Jon Geld) (12/14/90)

In article <735@brchh104.bnr.ca> mp@allegra.tempo.nj.att.com (Mark Plotnick) writes:
> [preliminary stuff deleted]
>
>Also, is there any reason to keep a subscription for Sun-3 and PSRA tapes?
>I believe that there is no 4.1.1 PSRA tape, and that there will be no
                                             ^^^^^^^^^^^^^^^^^^^^^^^^^
>Sun-3 tapes after 4.1.1.
 ^^^^^^^^^^^^^^^^^^^^^^^^

Is this true?  I have so far seen no responses which confirm or deny that
the Sun-3's will no longer be supported by new software.  Could someone in
the know elaborate?  Thanks.

Jon Geld			| Internet: geld@mail.physics.lsa.umich.edu
Sys Mgr, Physics		| BITnet:   geld@umiphys
University of Michigan		| HEPnet:   MICH::GELD

andys@ulysses.att.com (Andy Sherman) (12/30/90)

In article <859@brchh104.bnr.ca> jgeld@caen.engin.umich.edu (Jon Geld) writes:
>In article <735@brchh104.bnr.ca> mp@allegra.tempo.nj.att.com (Mark Plotnick) writes:

>>Also, is there any reason to keep a subscription for Sun-3 and PSRA tapes?
>>I believe that there is no 4.1.1 PSRA tape, and that there will be no
>>Sun-3 tapes after 4.1.1.

>Is this true?  I have so far seen no responses which confirm or deny that
>the Sun-3's will no longer be supported by new software.  Could someone in
>the know elaborate?  Thanks.

The PSR_A release has been folded into the Sun-4 release.  Never fear, the
big servers will be supported.   Sun has announced, on the other hand,
that 4.1.1 will be the last release for the Sun-3.  The only good reason
to keep software support for a Sun-3 is if you think that Sun will
continue to fix bugs for 4.1.1 Sun-3's.  By the way, I have this bridge
over the East River I'm selling......

Andy Sherman/AT&T Bell Laboratories/Murray Hill, NJ
READABLE: andys@ulysses.att.com  or att!ulysses!andys