tenney@well.UUCP.UUCP (05/16/87)
Over the past year or so I've found many times that cancel call waiting
(and other special services) were disabled (by getting a fast busy when
trying *70). Every time I'd call 611 and be told "it'd be fixed by
5pm". After a few times I pushed and found out that they were updating
the software. Their procedure froze the state of these special
services and then a few hours later they'd be unfrozen. Although this
usually happens at late night, it just happened in the middle of the
day, but they were frozen for only 1/2 hour fixing something for a
"major customer".
Imagine what this means to someone, perhaps a doctor... You're going
to the hospital and need to transfer calls to your service, but can't;
or you get back from rounds and need to cancel forwarding, but can't.
Result would be a loss of service. My problem was much less severe,
my modem dialing strings (which include *70W) stopped working.
Although I suggested that the LEAST they should do is advise the people
working the 611 board to KNOW what was going on to tell people calling
in how long it'd be frozen, I think they should find some way around
this. My comments have been ignored over the last few months and I'll
now write the area VP. Does your BOC do the same thing? ((I'm in San
Mateo, CA served by PacBell))
-- Glenn Tenney
UUCP: {hplabs,glacier,lll-crg,ihnp4!ptsfa}!well!tenney
ARPA: well!tenney@LLL-CRG.ARPA Delphi and MCI Mail: TENNEY
As Alphonso Bodoya would say... (tnx boulton)
Disclaimers? DISCLAIMERS!? I don' gotta show you no stinking DISCLAIMERS!