T.SAILOR@DEEP-THOUGHT.MIT.EDU (Ben Bishop) (10/24/87)
A few months ago (the end of July) after a severe rain storm my telephone line became impossible to use with my modem (a racal vadic 3451 [1200 baud]). I thought the problem would clear up in a couple of days (I thought that some wires got wet somewhere and a dry-spell would solve it), but it has not at all improved over the last 3 months. I have called NE Telephone (I live in Nahant, a town north of Boston), and they listen to the line and it is fine (and it is... for voice). They came out, tested the line; jiggled some wires; asked me to test it and shook their heads. If I did not have my father-in-law's phone available to prove that it wasn't MY equipment that was at fault, they would have just blamed it on me and left it at that. That was a month ago. I have been very busy commuting between New Haven CT and Nahant since then and have not really been able to do anything about this. Since one of my principle jobs is in New Haven, it is *very* important for me to be able to use my phone/modem. About the only idea that I have had is to possibly lug my computer/modem down to the 'network interface' box just to make absolutely sure that it is not related to the inside wiring for my phone... But what do I do then? What type of telecom-speak should I use on the Phone Co. to get them to find out why my line is garbage (for data only) and what recourse do I have if they cannot fix it? Ben Bishop t.sailor @ deep-thought.mit.edu bishop @ athena.mit.edu -------