[comp.dcom.telecom] Submission

Phillip_M_Dampier@cup.portal.COM (05/18/88)

Two brief questions:

1) I notice that the Bell companies use intercept operators that will seem to
use a script when talking to a caller.  A few times, I was able to hear them
and they couldn't hear me, and I always got: "I'm sorry, you cannot be heard,
please dial 0 for operator assistance."  Why?  Protocol?

2) I would love to find out who does the telco recordings.  It seems most of
the Bell systems use one lady (syndicated telco recordings?), whereas the
independents, in CA, FL, and Rochester Tel here in NY all use a man.  Who are
these people, and how do telcos obtain these nationally "acclaimed"
recordings... why don't they use their own custom recordings more often.

uchuck@UNCECS.EDU (Charles Bennett) (05/27/88)

You are right, the recordings ARE syndicated.  I don't remember who
they are but, I saw a TV program(PM Mag or some such) where they
interviewed the couple.  They do most of the recorded messages in the US.
Including the Time-and-Temperature stuff.
-- 
                   -Chuck Bennett-  UNC - Chapel Hill
                    919-966-1134
                    uchuck@ecsvax.UUCP
                    uchuck@unc.BITNET