Patrick_A_Townson@cup.portal.COM (05/12/88)
Life goes on.... Jim Eibel, Vice President Operations for Illinois Bell announced a restoration schedule for Hinsdale at a press conference on Thursday. While the news was not pleasant, it probably is realistic. Until now, IBT had responded to inquiries about service restoration by saying, 'in a few days'. The switch has been abandoned. Due to extensive corrosion from the water damage the night of the fire, the switch cannot be salvaged. Replacement will take 10-14 days of technicians working around the clock. Residents of Hinsdale, Clarendon Hills, Darien and Oak Brook who have no service should not expect to have service restored until *near the end of the month*. About 35,000 subscribers, representing a population of 100,000 people in those communities will continue to use the emergency communication trailers set up about town until further notice. Most emergency requirements in the area have been met by rerouting through the LaGrange, IL center. Emergency service for hospitals, police and fire agencies and certain other government agencies is in place now, or will be by the evening of May 15. The long distance toll center operation at Hinsdale has been rerouted to other centers for the most part, and residents of the several south suburban communities who have been only able to make strictly local calls for the past week will have their full service restored by May 15, albeit under somewhat cramped network facilities. Pagers, beepers, cellular service and similar functions are largely restored and the restoration will be complete by the evening of May 15. Again, some network congestion is to be expected for at least a couple weeks until the Hinsdale office is fully operational once again. WAS THE DAMAGE INTENSIFIED BY IMPROPER EMERGENCY HANDLING? The [Chicago Sun Times] for Thursday, May 12 reported an interview with an 'unnamed executive of Bell' who gave a somewhat different accounting of the tragic events last Sunday. According to this source, the fire was first noted in Springfield, IL, when an emergency alarm was automatically tripped by the Hinsdale office. This was about 4:30 PM. A human being in Springfield called the duty supervisor for Hinsdale to ask what was going on. According to the newspaper report, by the time office personnell got around to calling the Fire Department, *the lines had already burned out* -- making the call impossible. A supervisor stuck his head out the door at a minute or two before 5 PM and told a passer by to please go to the Fire Department immediatly. Apparently the person did not do so. Finally someone -- as yet unknown or unnamed -- went to the police station in Hinsdale to report the fire at about 5:15 PM...by that time, the phones throughout the area had already been dead for half an hour. If this report is true, then there need to be some very serious discussions at corporate level to find out why local employees discovered the fire *after* someone downstate manning a computer terminal, and why it took another 45 minutes for someone to go to the Fire Department personally if necessary, to rouse the firemen. Bell executives would not comment on the [Sun Times] report. For most intents and purposes then, the word is that network services for the greater Chicago area will be restored in total by Sunday evening. Local residents will be brought up gradually over the next 10-14 days as the new switch is installed. Updates can be heard on the Illinois Bell Communicator: 312-368-8000
gast@CS.UCLA.EDU (David Gast) (05/25/88)
In article <8805121812.1.137@cup.portal.com> Patrick_A_Townson@cup.portal.COM writes: > > [discussion of the fire at IBT]. >Pagers, beepers, cellular service and similar functions are largely restored >and the restoration will be complete by the evening of May 15. > It seems to me that order of the restoration of services is slightly mixed up. Certainly, emergency service should be restored first, but why should cellular service get priority over regular phone lines? IBT's primary responsibility is to provide telephone service to the people and businesses within its service area. The fire has obviously disrupted its ability to provide telephone service. Fixing competetive service first seems to indicate further abdication of IBT's responsibilities. (No one on duty, no fire fighting equipment, etc are others). This abdication will be only more severe if IBT asks the rate payers to pay for the damage. I can see the next ad for IBT's cellular service: Buy a cellular phone today. Don't be without service after the next fire. If IBT does not fix cellular service, then cellular customers could go to other companies, but regular customers do not have the option of switching phone companies. It seems unfair. These opinions may only be my own, but I hope the Illinois Public Service Commision (or whatever its name is) adopts similar feelings. David Gast gast@cs.ucla.edu {ucbvax,rutgers}!ucla-cs!gast
syap@ur-tut.cc.rochester.EDU (James Fitzwilliam) (06/01/88)
In article <12629@shemp.CS.UCLA.EDU> lanai!gast@seismo.CSS.GOV (David Gast) writes: * *In article <8805121812.1.137@cup.portal.com> Patrick_A_Townson@cup.portal.COM writes: *> *> [discussion of the fire at IBT]. *>Pagers, beepers, cellular service and similar functions are largely restored *>and the restoration will be complete by the evening of May 15. *> * *It seems to me that order of the restoration of services is slightly *mixed up. Certainly, emergency service should be restored first, but *why should cellular service get priority over regular phone lines? One of the earlier articles on this (fascinating) topic mentioned that in cases of wide service outage the telco often sets up cellular convenience phones in the affected neighborhoods, but that in this case since the cellular service was zapped in the same fire, this was not possible. By restoring cellular service first, IBT can set up emergency phone stations pending full service restoration. Disclaimer: This answer is based on what I've read on the subject, so if I'm completely off target I welcome correction! Another service this fire has interrupted that I haven't seen mentioned is GEnie access in several neighborhoods; alternate numbers are being provided. (My source is "New on GEnie") I assume this also affects CompuServe, The Source, etc. etc. Hopefully this incident will prompt the telcos' insurance carriers to apply pressure to get adequate fire protection installed for the switching centers -- far less expensive than the losses that could occur. James domain: syap@tut.cc.rochester.edu path: rochester!ur-tut!syap "Piano is my forte" (-: GEnie: FITZWILLIAM ========================================================================