jsol@bu-it.bu.edu (04/22/89)
Scott: this one's for you. You already know about it tho,
and it is probably not in California.
When I had a business, I had (617) 864-6440. I had MCI install an
in-wats line (that's what we used to call them before they started
calling them 800 numbers). I got 1-800-666-9633. When the business
went under, I transferred the 800 number to my residence line. (617)
354-8676. Recently I decided to cancel the 800 number. I called MCI.
They told me I had to write them a letter explaining that I wanted a
disconnect. I did this. They called me and said they wanted to know
why I was disconnecting. I told them why. This after much telephone
tag. Finally, I got the contact person and she explained that "due to
a problem, beyond their control, they are unable to disconnect the
number." They assured me that if I sent them a copy of my Bill,
they would gladly issue me a credit each month until this gets
resolved.
Meanwhile, I disconnected the line. If you call 1-800-666-9633 you
will get a recording saying 354-8676 is disconnected (until they
reassign it).
I actually have two 800 numbers, but the second one is connected to my
home phone number, and I won't tell you what that is. MCI can't disconnect
that 800 number either. The number is pretty dear to my heart, so I don't
want to disconnect it too.
--jsol
[Moderator's Note: Jonathan A. Solomon was the founder of {TELECOM Digest}
and the moderator of this news group for the first several years of its
existence. PT]