[comp.dcom.telecom] Problem with Phonemate

libman%atse.DEC@decwrl.dec.com (Sandy Libman - now on ATSE::) (05/13/89)

>I have a PhoneMate 9750, their top-of-the-line two-line answering machine
>with a built-in telephone.  [...]  Oh, there is one drawback to this unit:
>it uses very expensive lithium batteries which have failed at least
>twice already.			      Bob Breum

I also have the Phonemate 9750 and am disgusted by the (lack of) design that
went into the way it handles power failures.

The machine takes $12 worth of batteries.  These batteries last one hour!

It seems to have the following reactions to a power outage:

1. If the batteries are good and there's a power glitch, everything happens
   as you would expect.  The machine acts as if nothing happened (power-wise).

2. If the batteries are hopelessly shot, or not even there, or good and you
   have a long (>one hour) power failure, then when the power comes back
   on, the machine rewinds the incoming message tape.  Yes, you noticed
   that.  It happily writes all over the messages that came in before the
   power failure.

3. If the batteries are marginal, and there's a power glitch, the machine
   puts both tapes into FF and runs them until they are banging at the end
   of the reels.  It then starts to smell like it's going to produce copious
   amounts of smoke and flame.

1 and 2 were confirmed by Phonemate's 800 number as "That's the way it
works."  3 was observed once, first-hand, and is the reason that I don't keep
any batteries in it.

-Sandy