jsol@eddie.mit.edu (Jonathan Alan Solomon) (06/01/89)
ATTENTION MCI 800 service people. Apparently MCI is unable to disconnect 800 service right now. Apparently they can create new 800 numbers, but once a number is in the database, it is permanent and they can't disconnect it. The problem I face is the legal implications of that problem. I was an 800 service customer, and I now have my 800 numbers on my residence lines. I previously disconnected one of them, and had to reconnect it because it became clear that MCI would be unable to disconnect them. That cost me $35.00 or so from New England Telephone (I happened to disconnect one of my numbers to get that line back, so they didn't have to send out an installer.)... I reconnected that line because they are still billing me for the service, even though I disconnected it, and even though one of the MCI people insisted that I wasn't responsible for the lines. I believe she didn't have authorization to say that, and now MCI is trying to back out of her agreement with me. Sending me the bills is there way of keeping track of what the usage is, which is their way of covering their ass. As for usage, I don't mind paying for what I use, I'm not into fraud, but they are continuing to bill me the $20.00/line maintainence fee as well. I think they think I am still responsible for the lines, which means the girl at MCI lied to me. Either way I'd like to get a statement from MCI directly, either that I am responsible for the bills or not. If I am, I'd like them to tell me that in writing. If I am not, then I'd like them to tell me that in writing. Can anyone out in TELECOM land help with this? When I dial the MCI main number, and ask to talk to *anyone* I always get their MCI VOICEMAIL mailbox, or some secretary. They NEVER let you talk to anyone. I need a *good* lawyer to deal with this. Recommendations? Apparently there is no place within the MCI structure to resolve complaints. I guess they think they are perfect. I signed up for MCI's competetion to reach-out-america service (don't know what they call it, sigh), twice. The first time they said it would be ready June 1st, the second time was on june 1st to ask them if it was up. It was not even in their computers. They took the information again and now I am waiting for NET to switch my carrier. I hope MCI gets their act together soon, they have the potential to be an excellent asset to the international telecommunications systems. BTW: My 800 numbers are gone, looks like persistance paid off. --jsol [Moderator's Note: Jon Solomon was the founder of TELECOM Digest and the original moderator here for several years. PT]
ted@mbunix.mitre.org (06/02/89)
In article <telecom-v09i0182m02@vector.dallas.tx.us> jsol writes: [about the difficulties of disconnecting an MCI 800 line] >Can anyone out in TELECOM land help with this? When I dial the MCI main number >and ask to talk to *anyone* I always get their MCI VOICEMAIL mailbox, or some >secretary. They NEVER let you talk to anyone. I need a *good* lawyer to deal >with this. Recommendations? Try misc.legal. Why (when you are planning on taking legal action against MCI), ... >I signed up for MCI's competetion to reach-out-america service (don't >know what they call it, sigh), twice. The first time they said it would be >ready June 1st, the second time was on june 1st to ask them if it was up. >It was not even in their computers. They took the information again and now >I am waiting for NET to switch my carrier. do you purchase more MCI service? In my book, this defies logic. >I hope MCI gets their act together soon, they have the potential to be >an excellent asset to the international telecommunications systems. I don't understand. MCI can't accomplish the simple task of removing and 800 number from service, but they have the potential to be an asset to the international telecommunications systems. I'm sure this is a religious issue, and I don't want to start a flamefest, but why do people take abuse from a phone company and remain loyal? Switching LD companies is not like divorcing a spouse; it's just phone company, try another one. |Ted Ede -- ted@mbunix.mitre.org -- The MITRE Corporation -- Burlington Road| | linus!mbunix!ted -- Bedford MA, 01730 -- Mail Stop B015 -- (617) 271-2524 | | - this line intentionally left blank - | +---------------------------------------------------------------------------+
john@ucbvax.berkeley.edu (John Higdon) (06/02/89)
In article <telecom-v09i0182m02@vector.dallas.tx.us>, jsol@eddie.mit.edu (Jonathan Alan Solomon) writes: > Apparently there is no place within the MCI structure to resolve complaints. > I guess they think they are perfect. I had considered signing up for MCI's reach-out-america-type service but was faced with not only the above, but the fact that MCI is still analog to most of the country. After sitting on hold for 30 minutes waiting for a salesperson, I figured that if I ever had a billing problem I would wait even longer (since I assume they are more interested in sales than service). I'll stay with AT&T. They are the provider of my statewide 800 number and I am very happy with them.
ellisond@asuvax.asu.edu (Dell Ellison) (06/07/89)
In article <telecom-v09i0184m04@vector.dallas.tx.us>, decvax!decwrl!apple! zygot!john@ucbvax.berkeley.edu (John Higdon) writes: > In article <telecom-v09i0182m02@vector.dallas.tx.us>, jsol@eddie.mit.edu > (Jonathan Alan Solomon) writes: > > Apparently there is no place within the MCI structure to resolve complaints > > ... I guess they think they are perfect. > I had considered signing up for MCI's reach-out-america-type service > but was faced with not only the above, but the fact that MCI is still > analog to most of the country. After sitting on hold for 30 minutes > ... > interested in sales than service). I'll stay with AT&T. They are the > provider of my statewide 800 number and I am very happy with them. I use US Sprint and EVERY time I call someone long distance (even across the country), the person on the other end of the line ALWAYS says, 'Oh! Are you here in town!' Never fails! Of course if you don't like crystal clear conversations, then stick with A.T. & T. or M.C.I.