john@apple.com (John Higdon) (08/30/89)
With all of my snorting about Sprint, I do maintain a secondary account
on most of my lines. This evening, it suddenly occurred to me that my
latest line had not been added to the account. So I settled back in the
chair with a good book and dialed 800 877-4646, expecting the usual 30+
minute wait for a person.
I dialed the number, ka-klunk, "Thank you for calling Sprint, may I
help you?" Oh. Huh. You're a person?
She was. I gave her my account number, told her the number of the added
line, and that I was a secondary subscriber. She updated my account and
wished me a good evening. Total transaction time: approx 60 seconds.
One of my major contentions with Sprint has been the difficulty in
reaching service people. We may be rethinking our position. Then again
this may have been a fluke!
--
John Higdon | P. O. Box 7648 | +1 408 723 1395
john@zygot | San Jose, CA 95150 | M o o !