[comp.dcom.telecom] Greasing Skids at NYTel

dattier@jolnet.orpk.il.us (David W. Tamkin) (09/29/89)

A friend of mine is moving to Manhattan on Wednesday, October 4.  Her
apartment is already wired for phone service; eventually she will need a
second line, but that is not urgent (and might require additional wiring).
She needs to get her first line operating as quickly as possible.

The important thing is to get people to take her order for service, assign a
telephone number, and flick a switch in the CO to bring the line to life.
When she was last in New York a couple weeks ago, NYTel told her that because
of the strike the processing would take six weeks!

Her line of work is such that she needs to be able to receive emergency
calls.  Do any of the readers know any means (or even anybody) that can speed
things up at NYTel, at least for getting her first line turned on?  In case
the answer is CO-specific, the location is at 87th and Columbus.

Please respond in email.

David Tamkin   dattier@jolnet.orpk.il.us  {attctc,netsys,ddsw1}!jolnet!dattier
P. O. Box 813  Rosemont, Illinois  60018-0813   (312) 693-0591  (708) 518-6769
BIX: dattier                   GEnie: D.W.TAMKIN               CIS: 73720,1570
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dwtamkin@chinet.uucp (David Tamkin) (11/11/89)

A few weeks ago I submitted a question for a friend who was moving to
New York City and who needed telephone service in a hurry despite the
strike against BOC's that are subsidiaries of NYNEX.

John Levine and Rob Warnock sent email suggesting that she get
cellular service.  She had just dumped her car phone service in
Illinois but still had the equipment, so it was a strong possibility.

At the time she was spending the early part of the week in Illinois
and the latter part of the week plus the weekend in New York.  The
eventual results were as follows:

Her second Thursday there she went to NYTel's offices and waited to be
helped in person.  They told her to send documentation of her
professional need for immediate telephone service and told her their
fax line number for sending it in.  The next day she faxed NYTel a
cover letter and a copy of her license and such.

She went back to Illinois that Monday and returned to New York on
Friday.  There was dial tone on her line, and at first she thought
that the previous tenant's service might never have been shut off, but
the building's concierge confirmed that it had been.  My friend called
NYTel's business office to confirm that the service was hers and to
find out the phone number.

So within a week (it might have been sooner, since she was out of town
and couldn't test the jacks) she had the service turned on.  Getting
her second line will take longer because the job requires wiring, but
it can wait.

PS: I managed to mistype "one's" for "ones" in my response to John
Covert's submission on cellular service and the 312/708 split.  Sorry.

David Tamkin  PO Box 813  Rosemont IL 60018-0813 (708)518'ORNY (312)693-0591
dwtamkin@chinet.chi.il.us   BIX: dattier  GEnie: D.W.TAMKIN  CIS: 73720,1570