[comp.dcom.telecom] Is Robot-calling An 800 Number a Nuisance Call?

mis@uunet.uu.net (Mark Seiden) (11/10/89)

I am incredibly angry at a tour operator and a travel agent -- I
placed a $500 deposit for a Hawaii trip over xmas based on the agent's
substantial misrepresentation of the price ($3200 lower than actual
price), and the tour operator tells me the entire deposit is nonrefundable
even in that case.  I am attempting to reason with them.

I'd rather get EVEN than get mad...though I AM mad...how does this
look?

Set up a dialout modem to call their 800 numbers during prime time.
Wait for an answer (in one case, from their robot operator, in which
case dial a randomly chosen digit), and hang up 3 seconds later.
repeat ad infinitum.  (The telephonic equivalent of mailing in a
truckload of empty business reply envelopes.)

The effects: they pay for a minimum charge of 1 minute per call, (I
think) and I can get a lot of these done in a few hours.  Also, I
imagine, partial denial of service since some people may get busy
signals or be ignored in the noise.

Questions:
Are these nuisance calls? Could this possibly be legal? Can they find me?
(and how easily?) What can they/They do to me?  (they = the bastards,
They = the govt or TPC)...

(I know this is nasty/sophomoric -- I'm not a Christian and please
don't suggest I become one... I don't have the time to sue the
bastards who are half way across the country.)

Flame me directly, I'll summarize to the net.

I almost feel better already...
mis@seiden.com

[Moderator's Note: I *strongly* recommend against the action you have
described to get even. You can get caught, and 'they' can do a few
things including sue you to recover the phone costs and whatever
business they claim they lost while the lines were tied up. What
'They' can do is another matter: 'They' can take you before a federal
grand jury and indict you on charges of mis-use of the wires.
Telephonic harassment is illegal in all states, and on the federal
level. If 'they/They' put their mind to it, you will be caught. You
should remember that many/most 800 subscribers do get a print out of
the calls received. It would be a simple matter to look for patterns
in the calls matching the time the harassment occurred.

About four years ago, a man in Georgia used his computer and modem to
dial repeatedly for days on end to the toll free lines of Jerry
Falwell.  The result was a phone bill of about *one million dollars*
which Falwell settled with AT&T for considerably less. Falwell's total
phone bill ordinarily runs about $275,000.00 per month. Falwell sued
the guy in Georgia and got a judgment; I doubt he has collected it.
AT&T stunk up things with the feds, and the guy wound up in court
getting a year of federal probation.

And by the way, the mis-use of Business Reply Envelopes (mailing them
back blank, etc) is also against the law.  You've been counseled.  PT]

phil@uunet.uu.net (J. Philip Miller) (11/13/89)

>[Moderator's Note:
>...... You
>should remember that many/most 800 subscribers do get a print out of
>the calls received.


Is this new?  It has been a couple of years since I had 800 service
(from AT&T) for inward dialing of a modem connection.  I repeatedly
asked about this because of my vulnerbility to the hacker and was told
all they offered was a 24 hour sampling of the area codes of the
calling party (I think in the last year or so they said they could
identify the LATA of the caller).

I know MCI and some of the others offer this service, but if AT&T offers it,
it is new.

     J. Philip Miller, Professor, Division of Biostatistics, Box 8067
	 Washington University Medical School, St. Louis MO 63110
phil@wubios.WUstl.edu - Internet  (314) 362-3617   phil@wubios.wustl - bitnet
uunet!wucs1!wubios!phil - UUCP              C90562JM@WUVMD - alternate bitnet

[Moderator's Note: Well, I don't think it is that new for AT&T.
Actually I think they were doing it before MCI, et al were able to.  PT]

johnl@esegue.segue.boston.ma.us (John R. Levine) (11/13/89)

In article <telecom-v09i0502m11@vector.dallas.tx.us> you write:
>And by the way, the mis-use of Business Reply Envelopes (mailing them
>back blank, etc) is also against the law.  You've been counseled.  PT]

Huh?  I understand why the Post Office is allowed to throw it away if
you glue one to a brick, but in what way is sending back an empty
envelope illegal?  Pretty stupid law if it even exists, it'd be near
impossible to prove intent.

Regards,
John Levine, johnl@esegue.segue.boston.ma.us, {spdcc|ima|lotus}!esegue!johnl

[Moderator's Note: Didn't the original note refer to sending back
*lots* of empty envelopes? If so, the intent would be easier to
demonstrate. And although an empty envelope in the mail could easily
be the fault of an absent-minded person who forgot to include whatever
it was he was mailing, stuffing the envelope with (ahem!)
un-business-like correspondence just to cause the receiver to pay lots
of postage (something far less obvious than a brick, for example) is a
mis-use of the envelope.  PT]