alexb@sharkey.cc.umich.edu (Alex Beylin) (11/24/89)
A few month ago I bought a replacement for my old Panasonic answering machine. I was very happy with the last one, so I bought another Panasonic. This time it is a KX-T1740 with two line capability. A few weeks after connecting it up I noticed that time to time I get a message that consists of a few clicks and nothing else. Then I started getting complaints from people that they leave me messages and I do not call back. Finally I connected the two. Most of the time when someone complains about me ignoring a call, I have gotten a "click-click" message. I returned this machine to the store and got a new one in exchange. Same thing - some messages disappered. It also seems that some people are subject to this phenomena more then others, though it is rare and so hard to duplicate that I would not want to bet on that statment. One day I walked-in just as the machine picked up a call. I heard what sounded like my answering machine flashing the hook and playing with call-waiting. The line is a normal CO line with touch-tone and call-waiting. The switch is 5ESS. Before I go and cancel my call-waiting service or send my machine to Panasonic for more testing, thought I'd bounce this one from telecom readers. Anybody with a similar experience or with Panasonic answering machines on a line with call-waiting? Ideas, suggestions, etc. would be appreciated. Alex Beylin, Unix Systems Admin. | +1 313 948-3386 alexb%cfctech.uucp@mailgw.cc.umich.edu | Chrysler Financial Corp. sharkey!cfctech!alexb | MIS, Distributed Systems ATT Mail ID: attmail!abeylin | Southfield, MI 48034
caf@omen.UUCP (Chuck Forsberg WA7KGX) (11/25/89)
I have a Panasonic KX-T2420 answering machine/dialer which also appears to have a bug. I have been unable to enter a short phone number into one of the memory locations which used to have a long dialing sequence. The extra digits in the original number just won't go away. My workaround was to fill up the memory with Nathan's, which are all sent long before U S West and their usually lethargic DMS-10 switch finally get around to connecting me.
lars@salt.acc.com (Lars J Poulsen) (11/25/89)
In article <telecom-v09i0530m02@vector.dallas.tx.us> alexb@cfctech.UUCP (Alex Beylin) writes: >One day I walked-in just as the machine picked up a call. I heard >what sounded like my answering machine flashing the hook and playing >with call-waiting. We have heard recently here on Telecom about some ACD (Automatic Call Distributor) systems hanging up briefly before passing a call to an attendant in order to get rid of calls that have been abandoned while on-hold. I can imagine an over-engineered answering machine doing the same thing. After all, it is not uncommon for callers to abandon the call while the answering machine is delivering the outgoing message. If so, there is an obvious conflict with call waiting. And if this feature is not documented in the user handbook for the device, it probably cannot be switched off. / Lars Poulsen <lars@salt.acc.com> (800) 222-7308 or (805) 963-9431 ext 358 ACC Customer Service Affiliation stated for identification only My employer probably would not agree if he knew what I said !!
JDurand@apple.com (11/26/89)
Alex Baylin comments: >One day I walked-in just as the machine picked up a call. I heard >what sounded like my answering machine flashing the hook and playing >with call-waiting. >The line is a normal CO line with touch-tone and call-waiting. The >switch is 5ESS. What is happening is while one person is trying to leave a message, a second person calls. The loud click you hear before and after a call waiting tone is really a loop current drop. Loop current is only dropped on a normal phone call when the calling party hangs up. Your machine is seeing this drop and assuming the calling party has hung up. The fix is simple, turn off call waiting except when you are personally using the phone. Jerry Durand Durand Interstellar, Inc. jdurand@cup.portal.com [Moderator's Note: You refer to this as simple? How do you 'turn off call waiting except when you are personally using the phone'? Please explain this. I don't know how it can be done. Call waiting is programmed in the CO; you can turn it *off* when you are using the phone with *70; but it comes back on when you disconnect. You can never turn it *on*, except by default when you replace the receiver. PT]
cy@pnet51.orb.mn.org (Cyril Bauer) (11/28/89)
I have a Panasonic but don't have the same set-up as you. My past
recorder was a Panasonic too. Let me know what you find out, I've
always had good luck with them -- 6 years plus service.
cy
UUCP: {amdahl!bungia, uunet!rosevax, crash}!orbit!pnet51!cy
ARPA: crash!orbit!pnet51!cy@nosc.mil
INET: cy@pnet51.orb.mn.orgkanner@apple.com (Herbert Kanner) (11/29/89)
In article <telecom-v09i0530m02@vector.dallas.tx.us> alexb@cfctech.UUCP (Alex Beylin) writes: >X-TELECOM-Digest: volume 9, issue 530, message 2 of 11 >A few month ago I bought a replacement for my old Panasonic answering >machine. I was very happy with the last one, so I bought another >Panasonic. This time it is a KX-T1740 with two line capability. >A few weeks after connecting it up I noticed that time to time I get a >message that consists of a few clicks and nothing else. Then I >started getting complaints from people that they leave me messages and >I do not call back. Finally I connected the two. Most of the time >when someone complains about me ignoring a call, I have gotten a >"click-click" message. >I returned this machine to the store and got a new one in exchange. >Same thing - some messages disappered. It also seems that some people >are subject to this phenomena more then others, though it is rare and >so hard to duplicate that I would not want to bet on that statment. >One day I walked-in just as the machine picked up a call. I heard >what sounded like my answering machine flashing the hook and playing >with call-waiting. >The line is a normal CO line with touch-tone and call-waiting. The >switch is 5ESS. >Before I go and cancel my call-waiting service or send my machine to >Panasonic for more testing, thought I'd bounce this one from telecom >readers. Anybody with a similar experience or with Panasonic >answering machines on a line with call-waiting? Ideas, suggestions, >etc. would be appreciated. I have a one-line Panasonic machine which I think has the same logic as your two-liner. It's model number is 1470. There is a switch, referred to in the instructions, which has to do with automatic detection of a hang-up by the caller. This hang-up produces a momentary voltage drop on the phone line, and unfortunately call waiting does the same thing. The answering machine detects this drop and disconnects. The purpose was to avoid getting about seven seconds worth of blank tape when your caller hangs up; you see, the answering machine will also disconnect after enough seconds of silence. The instruction book said that if you had call waiting, you should flip that switch on the answering machine and disable this rapid disconnect feature. You would then have to put up with these tape trailers after your caller stops talking and hangs up. Personally, I wouldn't have call waiting if they offered it to me for free. Herb Kanner Apple Computer, Inc. {idi,nsc}!apple!kanner kanner@apple.com [Moderator's Note: Funny you should mention it. Illinois Bell had a recent promotion in which they *did* it away free to new users who bought other custom calling features. PT]
bote@uunet.uu.net (John Boteler) (11/30/89)
Alex Baylin comments: >>The line is a normal CO line with touch-tone and call-waiting. The >>switch is 5ESS. portal!cup.portal.com!JDurand@apple.com replies: >What is happening is while one person is trying to leave a message, a >second person calls. The loud click you hear before and after a call >waiting tone is really a loop current drop. Loop current is only >dropped on a normal phone call when the calling party hangs up. Your >machine is seeing this drop and assuming the calling party has hung >up. >The fix is simple, turn off call waiting except when you are personally >using the phone. If Mr. Baylin indeed is served by a 5ESS switch, then the loop current is NOT interrupted to provide a call-waiting indication. In a 1ESS they couldn't figure out how to put tone plant on an off-hook line without the battery going berserk, so the interruption was necessary on those switches. The #5 doesn't exhibit this behavior; the transition is smooth and almost unnoticeable. Feature or bug: you be the judge. Notwithstanding all the suggestions, I maintain that the best solution to any call-waiting problem is to CANCEL the damned 'feature'! Bote NCN NudesLine 703-241-BARE -- VOICE only, Touch-Tone (TM) accessible {zardoz|uunet!tgate|cos!}ka3ovk!media!csense!bote
dave@uunet.uu.net (Dave Levenson) (12/01/89)
In article <telecom-v09i0532m08a@chinacat.lonestar.org>, portal!cup.portal. com!JDurand@apple.com writes: > Alex Baylin comments: ... > >The line is a normal CO line with touch-tone and call-waiting. The > >switch is 5ESS. > What is happening is while one person is trying to leave a message, a > second person calls. The loud click you hear before and after a call > waiting tone is really a loop current drop. Loop current is only > dropped on a normal phone call when the calling party hangs up. Your > machine is seeing this drop and assuming the calling party has hung > up. This is true in 1ESS and 1A-ESS. Moreover, on these switches, you can get a loop-drop even if you don't have call-waiting. If the party you're conversing with on an intra-office call has call-waiting and gets beeped, you get a loop interruption while he or she gets beeped. But on 5ESS, you get a beep, the other end gets nothing, and nobody gets an open-loop. Either the switch is not a 5ESS, or the problem isn't call-waiting. Dave Levenson Voice: (201) 647 0900 Westmark, Inc. Internet: dave@westmark.uu.net Warren, NJ, USA UUCP: {uunet | rutgers | att}!westmark!dave [The Man in the Mooney] AT&T Mail: !westmark!dave