wnp@vector.uucp (Wolf N. Paul) (11/14/88)
Patrick, Can you tell me what number to call to inquire re: Pursuit billing problems? I can't find it anywhere, and my own Pursuit ID and passeword seem to have been cancelled also. Wolf Paul wnp@killer.dallas.tx.us [Moderator's note: Certainly. Customer Service is 1-800-336-0437 (703-689-6400) which is mainly for technical questions and to report troubled modems and circuits. To open new accounts on PC Pursuit call 1-800-TELENET (703-689-5700) during regular business hours weekdays. The Customer Service/trouble number is 24 hours per day. The main centrex number for all other departments at Telenet is 1-703-689-6000.]
rwp@cup.portal.com (12/05/89)
A quick summary: I cancelled my PCP account end of May, and
continued to be billed through November. Telenet ignored calls,
letters, and certified mail. I finally changed my CC account #
to stop the bills.
Patrick Townson, the moderator of the comp.dcom.telecom newsnet,
took my complaint to Dave Purks directly. He replied with a form
letter post to the comp.dcom.telecom board, addressed to all.
Still never bothered to talk to me, though.
This was not good enough, so I sent another complaint through Patrick
T. This resulted in a call, the next day, from David Rupp, from
Telenet. He has been given the unenviable assignment of watchdog over
customer service at Telenet. He was amiable, knew about my problem,
and arranged a credit (theoretically, we'll see when I get my
statement.) There was no record of my registered letters that he
could find. He'll look into it....
I explained that I wasn't the only one in this boat, and asked him to
fix that. He replied that he would like everyone with this type of
problem, who has not been able to get satisfaction from customer
service, to write to him directly, bypassing CS. To do this, send
mail to:
Telenet Communications Corp, HQ23E, 12490
Sunrise Valley Dr., Reston, VA 22096, Attn: David Rupp.
The only way he will find out if CS is screwing up is to hear from
you, so write him if CS ignores you!
Roger Preisendefer
X-PCP customer