syd@dsinc.dsi.com (Syd Weinstein) (12/27/89)
Here in Bell of PA country, repair service varies by the type of line.
For businesses, it is usually <4 hour response for first contact,
counting business hours only. However, all data lines, including
normal lines terminating in RJ45's, are two hour response lines. That
is, they get someone on site within 2 hours, 24 hours a day, 7 days a
week, or at least damn well try to. The other week, I lost a pair,
and called, within 15 mins I had a call back from the tester (who was
very knowledgeable), and stated, with appology that it would be
sligtly more than 2 hours before the next person could get here to fix
it (about 1/2 hour late), was that ok, or should they expedite it?
I said, OK, and someone was here within the 2 hours anyway, with the
problem already fixed (it was a bad pair in a feeder line).
No questions about did I check it, or charging if no problems, just an
immediate test on the in-coming call, and 15 mins later a call back to
schedule with the trouble isolated. This was at about 2 in the
afternoon, on a weekday, but I have had the same service at 3 in the
am on the weekend in the past also.
=====================================================================
Sydney S. Weinstein, CDP, CCP Elm Coordinator Datacomp Systems,
Inc. Voice: (215) 947-9900 syd@DSI.COM or
{bpa,vu-vlsi}!dsinc!syd FAX: (215) 938-0235