hall@state.enet.dec.com (Dan Hall 03-Jan-1990 1732) (01/03/90)
I am considering the purchase/recommendation of some products
manufactured by Dowty Information Systems of Cherry Hill, NJ.
Specifically, I am interested in the Multirate CSU/DSU, P/N 7055000,
the T-1 CSU, P/N 7055020, and the ESF CSU, P/N 7055060. Can anyone
offer their experience with any of these units? More importantly, can
anyone comment on experiences with Dowty? In particular:
1) How responsive has Dowty been?
2) Does someone return phone calls in a timely fashion?
3) Is the person on the phone capable of fielding questions, or does it
take several calls to several people?
4) Are repairs processed satisfactorily?
5) Are installations "clean", and are field personnel competent?
6) Are orders filled on time and completely?
7) Does the product arrive intact?
8) Do the different departments within Dowty appear to communicate
effectively?
9) Is the product reliable?
10) What kind of problems have been encountered?
11) How many DOA's have been found?
12) Are there inexplicable performance irregularities?
13) How does the reliability of Dowty products stack up to
that of the other products in the network?
14) Based on experience, what sort of recommendation seems appropriate to
a prospective Dowty customer?
Please reply to me at one of the addresses below. I will post a summary
of the responses received later. Thank you in advance for any information
you may have to offer.
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| Dan Hall | Email: hall@state.enet.dec.com |
| Digital Equipment Corp. | -or- hall%state.dec@decwrl.dec.com |
| Merrimack, NH | -or- ...!decwrl!state.dec.com!hall |
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